Lead IT Scrum Master

Job Description

Senior Technical Scrum Master – Insurance:

As Scrum Master, you'll drive a squad through a critical discovery and design phase, working at the intersection of business transformation and technical architecture. You'll shepherd a team navigating multiple data sources, competing priorities, and challenging technical decisions—all under board-level scrutiny. This is your opportunity to make immediate, visible impact on enterprise-wide financial operations while building a world-class agile practice in a high-stakes environment.

WHAT WILL YOU DO?

• Facilitate agile ceremonies & maintain sprint discipline – Plan & run daily standups, sprint planning, retrospectives, and reviews; shield team from scope creep; enforce Definition of Done; track velocity and predictability to set realistic timelines for executives.

• Manage dependencies, blockers & escalations – Map inter-squad dependencies across multiple stakeholders' teams; identify risks early (data access delays, stakeholder conflicts, technical constraints); escalate to program leadership; drive timely resolution to keep momentum.

• Drive transparency & stakeholder communication – Maintain sprint burndown, confluence documentation, and Jira hygiene; communicate sprint status/risks weekly to executives; translate technical progress into business impact language; ensure all decisions are documented and visible.

• Coach team on agile practices & continuous improvement – Mentor squad on user story writing, estimation, and retrospective insights; facilitate refinement sessions; identify process bottlenecks; drive adoption of agile tools and practices; build psychological safety for honest conversations.

• Manage program-level administrative work – Maintain feature/epic/story hierarchy in Jira; track OKR progress; update stakeholder dashboards; prepare PI planning materials; facilitate design authority & architecture review sessions.

• Act as servant leader & team advocate – Remove impediments preventing team productivity; push back on unrealistic asks from business; advocate for team capacity/wellbeing; model agile values (transparency, collaboration, customer focus).

• Enable data-driven decision-making – Track metrics (cycle time, defect rates, manual effort saved, data quality improvements); present findings to executives; help team understand what's working/not working and adapt accordingly.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 5+ years Scrum Master / Agile Coaching experience in enterprise or mid-market environments, preferably in large-scale program delivery (multiple concurrent squads, complex dependencies, board-level visibility).
• Technical literacy & financial services context – Solid understanding of data architecture, ETL/ELT, IFRS accounting standards (OR willingness to learn quickly); ability to understand technical constraints and ask smart questions; familiarity with financial services regulatory environment a plus.
• Deep expertise in Insurance Data Lake and EODC (or equivalent complex financial data systems)
• Proven track record with high-volume, real-time/batch data processing (GGY AXIS, Dataiku, or comparable tools)
• Hands-on experience with cloud data Lakehouse platforms (Snowflake, Databricks, or Azure Synapse)
• Advanced SQL proficiency and ETL/ELT pipeline design (Informatica, Talend, custom frameworks)

Nice-to-have:

• IFRS 17 / insurance accounting knowledge is a significant advantage
• Experience leading cross-functional data architecture initiatives in regulated environments (Financial Services, Insurance)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Agile Methodology, Coaching Others, Conflict Management, Decision Making, Group Problem Solving, Information Technology (IT) Infrastructure, Quality Management, Results-Oriented, Scrum (Agile), Staying Focused

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-10

Application Deadline:

2026-02-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.