Senior Manager, Business Performance Support

Job Description

What is the opportunity?

As a Senior Manager, Business Performance Support, you execute and analyze day-to-day business performance across all key business performance measures within the region to ensure RBC grows profitability faster than its competitors. A key component of the role is your ability to leverage information so as to provide guidance and insight on business performance and opportunities that may exist. You play a key advisory and leadership role in the Regional Office and work closely to support the Regional President, Regional Operating Officer and the senior leadership team across Personal & Commercial Banking in Ontario North and East.

What will you do?

• Support the strategic direction and execution of strategies across performance measures including market contribution, client loyalty, volume growth and employee engagement
• Leverage both internal and external data/information within the Region to identify impactful and actionable/controllable business performance opportunities in both Personal & Commercial markets
• Provide holistic business performance insights, leveraging reporting to inform ongoing reviews and action plans
• Implement appropriate monitoring and measurement mechanisms to track overall success of business performance initiatives
• Monitor plan performance including identifying strategies to achieve any additional Regional challenges including monitoring FTE investment/divestment and adherence to workforce plans
• Support quarterly market plan review and action planning routines across Workforce Planning, Sales Effectiveness, Operations & Controls Effectiveness, and Business Performance Management
• Facilitate regional planning exercises and liaise with national office
• Identify best practices across markets and make recommendations to share and adopt best practices to drive results
• Resolve urgent operational and business issues with escalation to Regional Operating Officer

What do you need to succeed?

Must-have:

• University degree or related business management experience
• Experience with business analytics
• Strategic business sense and critical thinking capability
• Proven change management ability
• Exceptional Microsoft Office skills, particularly in Excel and Power Point
• Superior communication, presentation and storytelling skills; able to succinctly express ideas
• Strong analytical mindset with ability to draw insights, anticipate needs and identify solutions
• Experience in financial services

Nice-to-have:

• Proven leadership skills
• Organizational awareness
• Ability to work as part of a team and independently

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Opportunity to be a valuable member of a critical team and to do challenging work
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and bonus structure
• Significant exposure to stakeholders across Canadian Banking
• A collaborative culture that recognizes innovative business ideas
• Access to various programs, resources and technology
• Access to a variety of job opportunities across business and geographies
• Opportunities to do challenging work

Job Skills

Additional Job Details

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.