Manager, Technical and Production Support

Job Description

What is the opportunity?

As the Manager, Technology / Production Support, you will ensure the stability, performance, and reliability of business-as-usual (BAU) operations across critical technology platforms, including Python, Github, Ansible automation, Apache Airflow workflows, and SQL Server. You will be responsible for maintaining seamless system functionality, resolving production issues, and optimizing operational efficiency while ensuring strict adherence to RBC's governance frameworks and regulatory standards. The incumbent will act as a key custodian of proactive monitoring, incident resolution, and continuous improvement to minimize downtime and ensure compliance with internal and external requirements.

Please note this role is not a people manager position and the incumbent will act in an individual contributor capacity.

What will you do?

• System Maintenance: Monitor and resolve incidents for Python-based BAU controls, adhering to SLAs, and execute scheduled maintenance tasks (e.g., log rotation, dependency updates)

• Data & Storage Management: Manage AWS S3 operations, including data uploads, lifecycle policies, access controls, and dataset migrations, while ensuring data integrity and compliance with RBC's encryption and security policies.

• Database Operations: Support SQL Server data load using Python libraries (e.g., pyodbc, SQLAlchemy, pymssql), optimize queries, troubleshoot connectivity issues, and validate data consistency.

• Workflow Orchestration: Support and troubleshoot Apache Airflow workflow pipelines for ETL processes and workflow automation, addressing DAG failures and optimizing pipeline performance.

• Analytics & Reporting: Maintain Jupyter Notebooks for regulatory controls development, validate outputs, and ensure version control through Git integration.

• Automation & Compliance: Develop Ansible playbooks to enforce infrastructure-as-code (IaC) standards and collaborate with audit teams to document controls and remediate findings.

• Documentation: Update runbooks, process diagrams, and knowledge bases to ensure accurate and accessible documentation for supported systems.

What do you need to succeed?

Must have:

• 4+ years of experience supporting Python in production environments.

• 4+ years of experience Jupyter Notebooks and SQL Server with Python libraries (e.g., pyodbc, SQLAlchemy).

• Hands-on experience with Ansible (playbook development), Apache Airflow (DAG management),

• Proficiency in SQL, Git, and Linux/Unix systems.

• Strong understanding of financial controls or regulatory compliance (e.g., SOX, OSFI).

• Excellent written/verbal communication skills, with the ability to be equally effective and conversant in both business and technical environments

• University Degree in Statistics, Mathematics, Computer Science, Engineering or other quantitative field of study

• Proven analytical and problem-solving skills, complemented by a collaborative and supportive attitude.

Nice to have

• Exposure to MLOps.

• Working knowledge of retail or business banking products, strong understanding of banking industry policies and procedures

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work and take on progressively greater accountabilities

Job Skills

Critical Thinking, Data Administration, Database Structures, Data Governance, Data Mining, Data Modeling, Detail-Oriented, Information Security Management, Quality Management, Quantitative Research

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-04

Application Deadline:

2026-02-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.