Station Terminal Operation Control (STOC) Coordinator (PT)

About Jazz Aviation LP:

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America. With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture, as reflected in the Company Awards and Recognition page. Join our award-winning team and be part of shaping the future of regional aviation!

Purpose of Position:

To provide support services for airport day-to-day operations ensuring the highest level of customer service is delivered.

Key Responsibilities:

• Maintain radio communication with flight crews and ground personnel.
• Receive and relay information between flight crews, ramp, sales, commissary and maintenance personnel.
• Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to ensure safe movement of aircraft, personnel and passengers.
• Monitor forecasts and routing changes, forecast all changes in arrival/departure times, notify appropriate personnel and update FIDS/FMIS screens accordingly.
• Investigate delays and code them in the appropriate Airport Operations systems.
• Assist in other related duties as instructed by shift manager/supervisor.
• Perform all duties in accordance with established policies and procedures, prioritizing personal safety and the safety of co-workers and customers.
• Carry out other related duties as assigned.

Working Conditions:

• This position requires shift work.
• This role involves extended periods of sitting and working at a computer workstation.

Key Qualifications:

Education, Licenses and Training

• High School Diploma or equivalent is required.
• Post-Secondary Education is considered an asset.
• Restricted Radio License is preferred.

Required Skills and Experience

• Effective communication skills in English, both oral and written are required.
• Proficiency in working with multi computer screen system.
• Demonstrated ability to thrive in a fast-paced, high stress environment.
• Excellent multitasking and decision-making skills.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).

Additional Qualifications

• Previous customer service experience is preferred.
• Airline industry experience is considered an asset.
• Experience using the ALTEA reservation system is an asset.
• Experience with Microsoft Word, Excel, Outlook and Teams is an asset.
• French language fluency or working knowledge is an asset.

Benefits of Joining our Award-Winning Team:

• Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your future with our competitive defined contribution pension plan designed to support long-term financial well-being.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at [email protected].

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.