Customer Service (Cargo) Agent (PT)

About Jazz Aviation LP:

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator - connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz has received the following awards in 2025: recognition as Canada’s Safest Employer in the Public Transportation category; a 5-Star Diversity, Equity and Inclusion Employer; one of Canada’s Best Diversity Employers awards; and one of Atlantic Canada’s and Nova Scotia’s Top Employers. Jazz has previously been honoured with an Indigenous Reconciliation award from the Government of Canada for outstanding commitment to reconciliation with Indigenous peoples.

Join our award-winning team and help shape the future of regional aviation!

The Opportunity:

As a member of the Jazz Cargo Team, your role will be to assist our Air Canada customers in the logistics of shipping their packages. Our Cargo Agents will be trained in the Transport Canada rules and regulations of shipping as well as the Air Canada web-based Cargo System, WebLynx. While technical training will be delivered to you, excellent customer service is also expected. Additional training will be completed for safe airside ramp driving and operations and forklift licensing. By joining our team, you will have access to our extensive benefits package. You and your immediate family members will also enjoy perks such as special rates on airfare, flights, car rentals, hotel accommodation, vacation packages and even cruises.

Purpose of Position:

To process airfreight shipments, adhere to safety and regulatory policies, operate cargo related equipment, process delayed, lost and damaged luggage and provide exceptional service to our customers. Reporting to the Manager, Customer Service, the incumbent will be responsible for the following:

Key Responsibilities:

• Operating ground vehicles as required.
• Process the shipment of all freight and COMAT.
• Takes Cargo to and from the aircraft.
• Initiate claims resulting from missing and damaged cargo.
• Handling base supplies.
• Process delayed, lost and damaged luggage.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
• Other related duties as assigned.

Depending on the base, other duties may include:

• Handling missing baggage and damaged baggage claims.

Qualifications:

• Candidates will be high school graduates who are bondable and possess a valid driver's license.
• Demonstrated ability to operate ground vehicle equipment.
• Candidates should possess strong organizational skills and the ability to work with little or no supervision.
• Preference will be given to applicants with previous ramp experience.
• Must successfully complete the Lynx initial training course for Cargo Agent in accordance with Company standards.
• Customer Service experience is an asset.
• Computer experience required.
• Knowledge of Dangerous Goods regulations an asset.

Benefits of Joining our Award-Winning Team:

• Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your future with our competitive defined contribution pension plan designed to support long-term financial well-being.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at [email protected].

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.