Business Analyst

Position Type:
Temporary - Temporaire

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

We are looking for a Business Analyst to join our team in Client Solutions! Are you collaborative, self-motivated, adaptable, and innovative? Do you have a passion for working with cutting edge technology and teams of great people? If so, this might be the opportunity for you!

Client Solutions is a part of Medavie Operations. Operations sets up and administers new group and individual insurance policies, handles the analysis and payment of insurance claims, and manages customer service for our clients.

As a Business Analyst, you will work on new and complex projects in collaboration with groups throughout our organization to make the work performed within the above-stated scope of Operations happen more effectively. You will work with business leaders and cross functional groups across the organization to formulate business cases that include solid ROI data for projects focused on improving user experience to drive higher net promoter scores.

This is a 12 month term position, which will include benefits.

Key responsibilities:

• Partner with business leaders and cross-functional teams (Operations, Finance, IT, Sales, and Marketing) to understand business needs and operational challenges.
• Analyze data from multiple operational areas to identify opportunities for improvement.
• Develop business cases and recommendations aligned to business strategy, user experience, and ROI.
• Act as a trusted liaison between business and technical teams to ensure solutions meet operational needs.
• Contribute to the design and implementation of efficient, scalable operational processes.
• Influence change by promoting user-focused solutions that enhance client experience and drive improved outcomes (e.g., NPS).
• Create clear documentation, requirements, presentations, and implementation materials.
• Facilitate workshops and working sessions to gather requirements, validate solutions, and drive consensus.
• Communicate effectively with varied audiences, adapting messaging to support decision-making and alignment.
• Coordinate and support User Acceptance Testing (UAT) activities, including test case creation, execution, defect tracking, and prioritization.
• Work with subject matter experts to ensure testing coverage aligns with project scope.
• Support successful implementation through training and transition activities as needed.
• Manage multiple deliverables independently while meeting timelines and quality expectations.
• Ensure analysis and project milestones progress efficiently from concept through implementation.

Required Qualifications:

Education: Bachelor's degree or or College Diploma in related filed of study and/or equivalent experience

Work Experience: Minimum 3 years of work experience in Business Analysis or closely related field with a focus on data, reporting and coding.

Other Qualifications:

• Programming knowledge, Proficient in VBA, strong understanding of SQL and query writing, MS Access
• Previous facilitation experience with small to large groups of professionals is essential.
• Experience with data systems such as PowerBI, Tableau and Alteryx would be an asset.
• Experience with ALM and Jira would be an asset.
• Demonstrated project management skills with respect to managing client expectations, resource coordination and task management with teams of subject matter experts.
• Experience in working in agile project management would be an asset.
• Exceptional relationship building and collaboration skills with a proven track record of maintaining positive, professional business relations to achieve recognition, confidence, and respect as a "trusted advisor".
• Experience in writing business requirements & business cases and in gathering data to formulate ROIs would be an asset.
• Experience in the insurance industry would be an asset.
• Adaptable, able to handle change and capable of organizing multiple initiative streams in parallel while meeting deadlines.
• Progressive technical knowledge, and an interest in leveraging cutting edge tech like AI, cloud-based systems and SaaS to create efficiencies and solve business problems.
• Programming knowledge, Proficient in VBA, strong understanding of SQL and query writing, MS Access

Language Skills: English, written and spoken. French would be considered an asset.

What we offer:

• Full-time, 12 month term position in a well-established organization
• Flexible work arrangements and emphasis on work-life balance
• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day
• Paid vacation

Pay Range:

$61,220 - $76,525

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#LI-VS1
This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Our recruitment process may involve automated tools, including AI, to assist in screening applications.

If you experience any technical issues throughout the application process, please email: [email protected] .