Program Consultant

Service New Brunswick

Program Consultant

R85-2024/25-666

Open Competition

Pay Band 5

1-year Opportunity (with possibility of renewal)

Fredericton

Service New Brunswick is seeking an individual to join the Business Development Unit within Enterprise Services as a Program Consultant on a 1-year opportunity with the possibility of renewal. The Business Development Unit provides support to enhance operational readiness and service delivery in Oracle Fusion. The team works closely with other areas of Service New Brunswick and GNB Departments involved with a transformational change initiative.

If you thrive in a dynamic environment and enjoy achieving mutual success with clients, we invite you to join our high-performance team!

Who are you?

• You have strong analytical, organizational and communication skills and possess the drive to deliver exceptional service to clients

• You demonstrate initiative and adaptability and are highly driven by results

• You possess exceptional group facilitation, collaboration and client consulting skills

• You are skilled at analyzing data, identifying key trends and providing insightful reporting & recommendations to clients

• You are an engaging presenter and are also confident delivering training sessions

What will you be doing?

As a member of the Business Development Unit, you will be responsible for supporting efforts to sustain change through data analysis, development of recommendations and the delivery of training to enhance client performance.

Responsibilities will include but are not limited to:

• Extracting data sets and conducting robust data analysis.

• Designing and maintaining operational dashboards. Dashboards should: incorporate effective data visualization techniques; be produced and updated on a regular cadence; ensure clarity, usability and alignment with business objectives.

• Producing reports and delivering presentations that support clients with continuous improvement of operations.

• Consulting with clients in a variety of business areas to learn about their business area, draw linkages with operations and insights from the data analysis.

• Leading the development and delivery of internal ticket system training as well as sessions designed to enhance our client's understanding and use of insights reporting

Please ensure that you indicate competition number R85-2025/26-666 when applying

What do you need to be successful?

ESSENTIAL QUALIFICATIONS:

University degree in a relevant discipline and a minimum of four (4) years of directly related work experience. Subject to the response to this competition, an equivalent combination of training and experience may be considered, or the required years of experience may be increased. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Written and spoken competence in English (Advanced) and French (Intermediate Plus) are required. Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

What qualifications can set you apart from other candidates?

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications to be given further consideration.

ASSET QUALIFICATIONS: Preference may be given to candidates that demonstrate:

• Prior experience in data analytics using multiple methodologies, visualization tools and data interpretation techniques

• Prior experience in training development and delivery (in-person/virtual/self-guided)

• Certification or prior experience with Lean Six Sigma - Yellow Belt, Green Belt or Black Belt

• Prior experience working within government

OPERATIONAL REQUIREMENTS: The following operational requirement(s) is also required:

• Some weekday evenings and weekend work hours may be required.

• You may need to occasionally commute to/from Fredericton, NB

Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

• Client Service Orientation

• Relationship Building

• Critical Thinking

• Adaptability To Change

• Engaging Communication

• Teamwork and Cooperation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Written Communication

• Presentation & Influencing skills

• Applied Knowledge of Operational Dashboards, Trend Analysis and Insights Reporting

• Experience with MS Office 365 (incl. Advanced Excel), Power BI, SharePoint

What can SNB offer you?

• Work life balance with meaningful work.

• Opportunities for career growth and advancement

• Career diversity within a single large employer

• Comprehensive benefits package (paid vacation plus health, dental, life and long-term disability plans) and pension

Resumes should be in chronological order specifying education and employment in months and years including relevant part-time and full-time employment.

Salary: $66,924 - $93,470 annually. Pay Band 5 - Management Non-Union

We strongly encourage you to submit your application via the online portal by using the "Apply Online" button, to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is completed by January 25, 2026 and indicate competition number R85-2025/26-666.

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

We thank all those who apply, however only those selected for further consideration will be contacted.

This competition may be used to fill future vacancies at the same level.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!