Senior Manager, Business Intelligence & Information Management

Job Description

What is the opportunity?

RBC Regional Banking Shared Services Reporting Team is hiring a Senior Manager, Business Intelligence & Information Management role that will lead strategic reporting and visual insights supporting the Commercial Bank by successfully transforming data into useful, relevant information, and by leveraging sound business knowledge, additional sources of information, and tools to deliver insights to the Commercial Sales teams across the country. The position plays a leadership role in driving strategic, timely, and accurate insights to business partners and senior leaders in a commercial banking environment, alongside key technology partners.

What will you do?

• Utilize cutting edge business intelligence capabilities to optimize business results, define, measure, and deliver insights and mitigate risk

• Design and develop innovative reporting solutions to monitor performance management, present key analytical and business insights to underlying drivers in support of the Commercial advisors and leaders on client and coaching insights to drive an exceptional client experience

• Take end to end responsibility in the development of performance metrics and reporting in Tableau

• Demonstrate Subject Matter Expertise in data and reporting infrastructure design, configuration and optimization, providing recommendations on approach and execution

• Apply standardized design principles and advanced data visualization techniques to measure key indicators, disclose trends, provide proactive actionable insights/indicators and address business questions

• Identify appropriate data sources and perform Extract/Transform/Load (ETL) for data modelling, data quality assessments, understand trends, patterns and provide the basis to inform the reporting solution which provides meaningful performance management insights

• Lead discussions with internal partners to understand their business strategies (role design, incentive, practice management and portfolio quality) and objectives to define/recommend reporting solutions to meet those objectives, effectively communicate project status and develop relationships to ensure satisfaction

• Lead the design and solution review demonstrations with internal partners at critical tollgates to ensure adherence to requirements, resolve obstacles, while mitigating deployment risk and the need for post-deployment modifications

• Test and validate (unit testing) new and existing reports and analytics for adherence to business and technical requirements aligned to resilience and automation methodologies

• Create and maintain accurate documentation related to reporting solutions, including specifications, data lineage, technical and business definitions for metrics, and test plan/test cases

• Be a thought partner within the Commercial Reporting team, supporting the developments of insights, processes, data approaches/ methodologies and information that is valued by partners across the Regional Banking Commercial and their key stakeholders.

What do you need to succeed?
Must-have

• Degree in Computer Science, Mathematics/Statistics, Engineering, related field or equivalent related experience

• Experience in statistical methods, strong data profiling, cleaning, and mining

• Ability to perform complex data analysis on large volumes of data and present findings to senior leaders to inform strategic decisions

• Demonstrated ETL and big data modeling capabilities, with programming experience in large databases/datasets and using SAS, SQL Server and Teradata SQL Assistant

• Advanced proficiency in developing reports using Tableau

• Advanced understanding of Cloud computing technologies (Snowflake, Snowsight & Trino)

• Deep data knowledge on RBC's EDW

• Experience on data extract/ingestion against EDL

• Have worked in an Agile environment

• UNIX knowledge (i.e. submit process, create logs, store data)

• Proven quantitative analytical and problem-solving skills

• Expert technical documentation skills and the ability to effectively communicate, verbally and in writing, technical concepts to a non-technical audience

Nice-to-have

• Financial Services Industry/Business Financial Services knowledge

• Experience in developing performance metrics/reports

• Programming/coding skills in Python and Hadoop (HIVE)

• Fundamentals of Red Hat Enterprise Linux

• Proven Technical People Leadership

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work and take on progressively greater accountabilities

Job Skills

Big Data Management, Budgeting, Business Performance Management, Critical Thinking, Knowledge Organization, Long Term Planning, Performance Management (PM)

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-01-08

Application Deadline:

2026-01-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.