Facilitator

About CMHA of NB

The Canadian Mental Health Association of New Brunswick Inc. (CMHA of NB) is part of a nationwide, voluntary organization that that envisions a country where mental health is a universal human right. CMHA of NB work is guided by the mission of ensuring that all people in New Brunswick experience good mental health and well-being.

CMHA of NB is STEADFAST and has long fought to improve the state of mental health in New Brunswick, yet acknowledges that the work is ongoing and remains committed to this important task. CMHA of NB is INCLUSIVE and strives for all people in New Brunswick to see themselves represented and served by CMHA of NB. The organization values the voice of those who have experienced mental illness and recognize a diverse range of mental health approaches.

CMHA of NB is PROACTIVE, with leaders who value action over mere talk, and is committed to innovation and forward-thinking to continually address and improve mental health in New Brunswick. Furthermore, CMHA of NB is COMPASSIONATE, approaching its mission with empathy, care, love, and kindness.

CMHA of NB, being COLLABORATIVE, mobilizes and marshals resources, partners, and people to come together to realize necessary changes in our communities and in the mental health system in New Brunswick. CMHA of NB provides a wide range of services and supports to people who are experiencing mental illness, their families, friends, and the public. One of the core goals of these services is to help people with mental illness develop the personal tools to lead meaningful and productive lives.

Position Description:

The Facilitator is responsible for delivering high-quality, evidence-based workshops on mental health and wellness to diverse audiences across New Brunswick. These workshops-delivered both in-person and virtually-aim to increase mental health awareness, reduce stigma, promote well-being, and support recovery-oriented practices.

Working collaboratively with the Education and Training Services team and local Community Coordinators, the Facilitator ensures that workshops are thoughtfully planned, effectively coordinated, and successfully executed. This includes tailoring content to meet the unique needs of various audiences, fostering inclusive and respectful learning environments, and maintaining alignment with CMHA of NB's mission and standards.

The role also involves preparing workshop materials, managing logistics, and utilizing appropriate technology for virtual delivery. The Facilitator is expected to travel regularly throughout the province to reach communities in different regions, adapting content and delivery methods to reflect local contexts and cultural considerations.

In addition to workshop delivery, the Facilitator contributes to program evaluation and continuous improvement by collecting participant feedback, analyzing outcomes, and recommending enhancements. They also engage in ongoing professional development to stay current with mental health research, best practices, and facilitation techniques.

This position requires flexibility, strong communication and organizational skills, and a commitment to promoting mental health education and peer-informed support across New Brunswick.

Key Responsibilities:

Workshop Delivery:

• Deliver engaging, interactive, and educational workshops to a variety of audiences, including community groups, organizations, healthcare professionals, and other community partners.
• Facilitate both in-person and virtual workshops on mental health-related topics, following established curriculum and approved content.
• Tailor presentations and activities to suit the specific needs and interests of diverse groups, ensuring accessibility and inclusivity.
• Foster a safe, respectful, and engaging environment for participants to learn, ask questions, and share experiences.

Collaboration & Coordination:

• Work closely with the Lead Facilitator to ensure timely and efficient scheduling of workshops across regions.
• Collaborate with local Community Coordinators to identify key audiences, determine specific workshop needs, and address any logistical considerations for successful delivery.
• Maintain open communication with colleagues and partners to ensure workshops align with community needs and CMHA of NB's objectives.

Workshop Preparation & Materials:

• Prepare all materials needed for workshops, including presentations, handouts, and resources, ensuring they are up-to-date and aligned with CMHA of NB's standards.
• Ensure all technology and tools required for virtual workshops are set up and functioning properly.
• Provide participants with additional resources and tools to support their learning and encourage continued engagement with mental health topics.

Travel & Regional Delivery:

• Travel to various regions across the province to facilitate workshops, ensuring that sessions are offered in a variety of locations to maximize accessibility.
• Adapt to the needs of different regions and communities, ensuring that workshops are culturally relevant and tailored to the audience.
• Maintain a flexible schedule to accommodate regional travel and participant availability, including occasional evening or weekend sessions.

Monitoring & Evaluation:

• Collect feedback from workshop participants through surveys, evaluations, or informal discussions to assess the effectiveness of the training.
• Analyze feedback and identify areas for improvement in workshop delivery and content, making recommendations for updates or changes as needed.
• Report on workshop outcomes, participant engagement, and impact to the Manager of Education and Training Services, contributing to ongoing program improvement.

Professional Development & Continuous Improvement:

• Stay current on the latest mental health research, trends, and best practices to ensure the workshop content is accurate, relevant, and evidence-based.
• Participate in ongoing training and development opportunities to improve facilitation skills and knowledge of mental health topics.
• Continuously improve workshop delivery techniques, including virtual platforms, to enhance participant experience and engagement.

Administrative & Reporting Duties:

• Complete all necessary administrative tasks related to workshop logistics, participant registration, and feedback collection.
• Maintain accurate records of workshop attendance, participant evaluations, and any follow-up actions required.
• Report regularly to the Manager of Education and Training Services regarding workshop activities, successes, and challenges.

Qualifications:

• A diploma or degree in education, health promotion, social work, psychology, community development, or a related field.
• Minimum of 2 years of experience in group facilitation, community education, health promotion, or a related area.
• Experience delivering mental health-related content or working in a non-profit/healthcare setting is considered an asset.
• A combination of related work experience and education may be considered.
• Proficiency in both English and French languages is mandatory.
• Excellent facilitation and public speaking skills, with the ability to engage diverse audiences in both in-person and virtual formats.
• Technological proficiency in virtual presentation platforms (e.g., Zoom, Teams), as well as Microsoft Office 365 (PowerPoint, Word, Outlook) and Databases is required.
• A valid Work Permit is mandatory for temporary residents.
• Residency in New Brunswick (NB) or willingness to relocate is mandatory.
• A new Criminal Record and Vulnerable Sector Check is mandatory.

Core Competencies:

• Communication - Effectively conveys information and actively listens to others.
• Collaboration & Teamwork - Works effectively with others, fostering a cooperative environment.
• Service Orientation & Accountability - Anticipates and prioritizes the needs of internal and external community partners, delivers quality service, takes initiative and delivers on commitments.
• Adaptability & Continuous Learning - Embraces change, works efficiently in a flexible environment, and actively seeks opportunities for growth.
• Cultural Competency, Ethical Conduct & Integrity - Strong cultural awareness, demonstrated sensitivity to diversity, equity, inclusion, and belonging in all communications and upholding ethical standards and CMHA of NB's values in all communications.
• Service Delivery & Task Execution - Demonstrates a strong understanding of role expectations and carries out assigned responsibilities with attention to detail, timeliness, and alignment with organizational priorities.
• Time & Priority Management - Effectively manages time, balances multiple tasks or responsibilities, and meets deadlines with minimal supervision.
• Collaboration & Support - Actively contributes to team goals, supports colleagues, and fosters a respectful and cooperative work environment.
• Community Partners Engagement & Communication - Communicates clearly and professionally with internal and community partners, ensuring responsiveness and respectful dialogue.
• Process Awareness & Improvement - Understands standard operating procedures and identifies opportunities for improvement; shares feedback to enhance service efficiency and effectiveness.
• Problem-Solving & Initiative - Demonstrates sound judgment and initiative in addressing routine problems; seeks guidance when needed and contributes ideas to improve outcomes.
• Flexibility & Resilience - Responds effectively to changes in work assignments, processes, or environments; remains calm and constructive in the face of challenges or pressure.
• Quality & Accountability - Takes responsibility for own work, ensures accuracy and completeness, and maintains confidentiality and ethical standards.

Knowledge, Skills, & Abilities:

• Strong understanding of mental health, mental illness, stigma reduction, and wellness promotion.
• Familiarity with adult education principles and learner-centered facilitation techniques.
• Knowledge of trauma-informed and culturally competent practices in workshop delivery.
• Understanding of New Brunswick's mental health landscape and community-based service systems.
• Awareness of diversity, equity, inclusion, and belonging (DEIB) principles and their application in mental health education.
• Knowledge of current research and evidence-based practices in mental health promotion and education.
• Strong communication skills, including the ability to explain complex mental health concepts in accessible language.
• Strong organizational and time management skills, with the ability to coordinate multiple workshops and related tasks.
• Competence in preparing and managing workshop materials and resources.
• Effective data collection and basic evaluation skills (e.g., collecting and summarizing participant feedback).
• Ability to adapt content and facilitation style to different learning needs, demographics, and community contexts.
• Ability to work both independently and collaboratively as part of a cross-functional team.
• Emotional resilience and sensitivity in discussing mental health-related topics and supporting participant well-being.
• Commitment to continuous learning and reflective practice.
• Ability to maintain confidentiality and adhere to CMHA of NB's values and ethical standards.

Other Attributes:

• Passionate about mental health advocacy and community well-being.
• High emotional intelligence and empathy in leadership.
• Commitment to ethical and evidence-based practices.

Working Conditions:

• Work Environment:
  • Primarily based in an office setting with flexibility for remote work as needed.
  • Regular travel within New Brunswick to attend meetings, community events, and community partners engagements.
  • Collaborative and team-oriented work culture, with engagement across multiple departments and external partners.
• Work Hours:
  • Full-time position with a standard workweek of 37.5 hours.
  • Occasional evening and weekend work may be required.
  • Flexibility in schedule to balance organizational needs with work-life balance.
• Physical & Mental Demands:
  • Requires sustained periods of sitting, working at a computer, and attending virtual or in-person meetings.
  • Fast-paced environment with multiple priorities, requiring strong time management and decision-making skills.
  • Emotional resilience needed when handling sensitive mental health-related topics and high-stakes advocacy.
  • High level of accountability, requiring creative thinking and problem-solving.
• Health & Safety Considerations:
  • Regular adherence to occupational health and safety policies, especially when attending community sites or working with vulnerable populations.
  • Exposure to emotionally charged situations and discussions, requiring strong self-care practices and support mechanisms.

How To Apply:

• Please submit your resume and cover letter in one PDF file to [email protected].
• CMHA of NB is committed to building a skilled and diverse workforce that reflects the New Brunswickers we serve. As an equal opportunity employer, we actively support workplace equity for all persons, and are committed to including and reflecting the population we serve. CMHA of NB encourages applicants to identify as belonging to one of the designated groups of the Employment Equity Act. Preference shall be given to those who demonstrate they are among the most qualified as stated above. Employment Equity Act

We thank all those who apply; however, only those selected for further consideration will be contacted.