Empowering Success: Your Journey starts with Source Atlantic.

Elevate your career with Source Atlantic: esteemed, efficient, and innovative. Join us for exceptional service and top-tier solutions across Canada. Boost efficiency with our one-stop distribution hub. Your pathway to success starts here with a team driven by dedication and customer focus, fueling continuous improvement through value- added services, technological advancements, and employee training.

Source Atlantic is currently seeking a detail-oriented and customer-focused Technical Service Administrator to join our team in Tracy, NB. This role plays a key part in delivering exceptional service support by coordinating and scheduling valve service work, ensuring customer requirements are met with efficiency and professionalism. As a central support to the Service Team, the Administrator works closely with field technicians, providing them with the tools, information, and resources needed to deliver outstanding service. This is a collaborative role that requires strong organizational skills, proactive communication, and a commitment to customer satisfaction.

Responsibilities:

• Provide courteous, accurate and prompt customer service, to ensure customer satisfaction and support of field service technicians
• Work with industrial service team to maintain and monitor customer preventative maintenance schedules
• Work closely with suppliers to order parts, track shipments, and ensure pricing and deliveries are met as to not cause customer disruption
• Size new and replacement valves to customer requirements, working with supplier portals and sizing programs. Product specific training will be provided.
• Maintain desired inventory levels needed for upcoming jobs
• Estimating on-site and in-shop service work
• Management and completion of all associated service-related documentation, including the preparation of quotes, technical traveller packages, service orders, purchase orders, inspection and test reports, shipping, invoicing, and docman
• Perform parts inspection and assemble parts kits for service technicians
• Perform data entry as required to support service team
• Process warranty claims from start to finish, until RMA/Credits/Debits are received

Qualifications:

• Post-secondary education in Business Administration or relevant work experience
• Strong time management skills with the ability to prioritize effectively
• High attention to detail oriented and excellent organizational skills
• Comfortable working under deadlines and responding to urgent requests
• Ability to multitask and adapt quickly to changing priorities
• Solid problem-solving skills
• Capable of working independently and be self-driven
• Proficient in Microsoft Office products and familiar with ERP systems
• Technical aptitude is an asset.
• Related experience working in a fast-paced service environment is an asset.

Unveiling Your Perks:

Secure your place in our dynamic, permanent team, where long-term growth meets everyday impact. Unlock a compelling array of benefits:

• Competitive compensation that recognizes your worth.
• A flexible health, drug, and dental plan tailored to your well-being.
• An employer-matching retirement savings plan for your financial security.
• Additional life and disability insurance options for peace of mind.
• Confidential access to an Employee Family Assistance Program (EAP) that supports your holistic welfare.
• An enriched vacation entitlement schedule for a balanced life.
• Participate in our physical fitness reimbursement program, championing your vitality.

We thank all applicants for their interest, however, only those candidates who will be moving on in the interview process will be contacted.

Source Atlantic is an equal opportunity employer. All candidates will be considered for this position.