Service New Brunswick

Senior Business Analyst

R85-2025/26-322 (14565)

Pay Band 5

Open Competition

Permanent full-time

Flexible Work Location within New Brunswick

The SNB Technology Services Division provides technology services to all Government of New Brunswick departments and Regional Health Authorities. With over 700 employees, we form one of the largest IT employers in the province with office locations in most cities and regions. We are mandated to deliver an extensive range of IT Services across various information technology disciplines. Members of our team have the opportunity to drive innovation and excellence across government using technology.

The Government of New Brunswick (GNB) is committed to transforming how it manages its operational business units and finances. GNB's goal is to modernize its business processes though the implementation and operation of an Oracle Enterprise Resource Planning (ERP) Cloud Software as a Service (SaaS) solution over the next 10+ years. The Senior Business Analyst will play a role in the efficient and effective delivery of technology and business solutions needed to meet GNB's evolving business requirements and improvement of processes. This position is part of a multi-disciplinary and highly skilled team assigned to creating and supporting innovative strategies to help transform GNB service delivery through the ERP Cloud platform.

Who are you?

• You are client-centric and passionate about delivering exceptional service.
• You demonstrate initiative and are adaptable, organized and solution-oriented.
• You are an effective communicator and collaborator, and you enjoy sharing your knowledge and expertise with others.
• You are an expert problem solver who can assess situations and bring solutions to the table in high stress situations

What will you be doing?

The Senior Business Analyst will work with IT and client stakeholders to implement solutions using Oracle's Fusion Cloud products. Responsibilities include but are not limited to:

• The Senior Business Analyst will work alongside Business Leaders, Project Managers, and leading Implementation Partners to frame business problems, analyze different alternatives and propose functional solutions.
• Ensure IT solutions meet Client's business requirements and goals, while adhering to standards and best practices and maintaining information integrity across all solutions deployed within the Oracle Fusion environment(s)
• Interacting with various stakeholders (Business Owners, Technology Services Branches, Oracle etc.) to collect and understand client and technical requirements.
• Identify and document key business drivers
• Lead or participate in the development, review and update of project deliverables, including but not limited to business case, business process diagrams, SOPs, functional requirements, etc.
• Work with Operational Team Members and business areas to define and document release related benefits, outcomes and measures
• Participate in the development of testing strategies, test plans, and test cases to ensure smooth transition into training and deployment
• Contribute to the release management process by providing input to the to the Release Coordinator and operations team
• Assist business lines with adoption of new business processes including any analysis or best practice recommendations as required
• Providing analysis and support for teams performing systems configuration, systems integration, reporting, process adoption, process automation/workflow, and testing.
• Developing expertise in how the ERP Solution works across multiple Business Domains

Why join SNB?

You'll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client's biggest IT business challenges. Our core goals are to identify relevant and transformative digital IT solutions to support our clients deliver business value to their customers. We offer a comprehensive benefits package (paid vacation plus health, dental, life and long-term disability plans) and pension.

ESSENTIAL QUALIFICATIONS:A university degree in Computer Science, Engineering, Business Administration or in another related discipline and a minimum of five (5) years of related experience with guiding businesses in improving processes OR a two (2) year College Diploma in a related discipline with a minimum of seven (7) years related experience with exposure to analysis of organizations or business domain and documentation of their business, processes and supporting systems.

Subject to the response to this competition, an equivalent combination of training and experience may be considered, or the required years of experience may be increased.

Written and spoken competence in English and French is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Experience with Oracle Fusion Cloud in Human Resources area.
• Experience with a large Enterprise Resource Planning Solution in Human Resources area.
• Business Analyst Certifications such as IIBA-CBAP, PMI-PBA, IQBBA
• Experience in documenting existing business processes and developing new business processes to support the implementation of new technical solutions
• Experience in coordinating and facilitating workshops to elicit requirements
• Experience in the implementation of technical solutions in an operational environment, both technical and business
• Experience in documenting traceable requirements that allow for testing, validation and evaluation in meeting the business needs
• Demonstrated technical problem-solving skills with the ability to work independently or in a team-oriented environment
• Knowledge of planning and managing software releases
• Experience in assessing the impacts and risks of customization and configuration to support long term system and business process sustainability within a SaaS application.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS:

• On occasion, some travel throughout the province may be required.
• Some weekday evenings and/or weekend work hours may be required.
• Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

• Analytical Thinking/Judgment
• Client Service Orientation
• Results Orientation
• Relationship / Network Building
• Effective Interactive Communication

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Planning and Organizing Skills
• Specialized Subject Matter Expertise and Knowledge
• Consulting Skills
• Presentation Skills

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $65,936- $92,092 annually – Pay Band 5 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal https://www.ere.gnb.ca/competition.aspx?strType=c by using the "Apply Online" button to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by August 14^th, 2025 and indicate competition number R85-2025/26-322

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!