Service New Brunswick

Senior Business Systems Analyst

R85-2024/25-230

Open Competition / Pay Band 5

Flexible work location in New Brunswick

Service New Brunswick (SNB) is seeking an independent and self-motivated bilingual individual to join the Business Application Services branch within the Technology Services division as a Senior Business Systems Analyst. The SNB Technology Services Division provides technology services to all Government of New Brunswick departments and Regional Health Authorities. With over 700 employees, we form one of the largest IT employers in the province with office locations in most cities and regions.

Technology is often a core component of government services provided to the citizens of New Brunswick. We are mandated to deliver an extensive range of IT Services across various information technology disciplines. Members of our team have the opportunity to drive innovation and excellence across government using technology.

Service New Brunswick was recognized as one of Atlantic Canada's Top Employers in 2025.

Top Employer: Service New Brunswick

Who are you?

• You are open to new challenges, solution-oriented, and able to work independently within a fast-paced team and dynamic environment.
• You enjoy being part of a collaborative team working towards common goals.
• You possess strong interpersonal and communication skills, the ability to problem-solve creatively, and to think on your feet.
• You are client-centric and passionate about delivering exceptional service.
• You demonstrate initiative and are adaptable, organized and solution oriented.

Reporting to the Manager of Business Application Services (supporting the Department of Education and Early Childhood Development (EECD)), the Senior Business Systems Analyst will be responsible for analysis, design and support of business applications.

Your responsibilities will include but are not limited to:

• interacting with members of both the anglophone and francophone sectors of EECD
• fulfilling the role of Business Systems Analyst in both official languages
• eliciting business requirements for existing and new systems development projects
• reviewing current and previously solicited functional business requirements and system requirements
• providing system design, business rules and direction to software developers for system implementation or maintenance activities
• creating epics, features and user stories in Azure DevOps
• leading and facilitating workshops with subject matter experts and stakeholders to review current and future business processes using business modeling techniques
• liaising with the subject matter experts
• perform research as required
• assisting in the preparation of technical deliverables. For example:
• Use Case / Business Model
• Gap Analysis
• Privacy impact assessment
• Reporting Requirements
• Implementation Plan

What can SNB offer you?

• Meaningful work.
• Comprehensive benefits package (paid vacation, health, dental, life and long-term disability plans, Employee and Family Assistance Program) and pension.
• Work life balance.
• Supportive team-oriented culture
• Use of modern tools and technologies.
• Opportunities for career growth and advancement.
• Career diversity within a single large employer.
• Remote work opportunities.
• Diverse and Inclusive workforce.

ESSENTIAL QUALIFICATIONS: A university degree in Computer Science or a related discipline with a minimum of five (5) years of recent experience as a Business Systems Analyst involving analysis/documentation of business processes and identification/documentation of business requirements.

Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Written and spoken competence in English and French is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have hands-on experience in one or more of the following areas:

• Experience with the creation of User Stories, Features and Epics in Azure DevOps
• Experience with Agile frameworks
• Experience in eliciting business requirements for translation into system requirements
• Experience in documenting existing business processes and developing new business processes to support the implementation of new technical solutions using use case modeling concepts and tools
• Experience with Use Case analysis
• Experience with the AMANDA Suite of Products
• Experience with Power BI dashboards
• Experience in leading and facilitating user workshops to uncover and define requirements
• Experience in the implementation of technical solutions in an operational environment, both technical and business
• Experience with "Gap Analysis" process used to identify to new/changed business requirements with respect to existing or off-the-shelf products
• Experience in security relating to data confidentiality and client privacy issues in application design and development
• Business Analyst Certifications such as IIBA-CBAP, PBA-PMI, IQBBA

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS:

• Remote or in-person work opportunities available as determined by assignment and supervisor.
• Some weekday evening and weekend work hours may be required on occasion.
• Occasional paid travel to Fredericton may be required if the candidate is not located in Fredericton, and you must possess a valid driver's license.
• Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Analytical Thinking/Judgment
• Effective Interactive Communication
• Client Service Orientation
• Relationship/Network Building
• Results Orientation
• Self-Confidence

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Written Communication
• Consulting Skills
• Presentation Skills
• Specialized Subject Matter Expertise and Knowledge
• Planning and Organizing Skills

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary : $65,936- $92,092 annually – Pay Band 5 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the 'Open Competitions' page by clicking the 'Apply Now' button (located at the bottom of the job advertisement), to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by August 7, 2025 and indicate competition number R85-2024/25-230.

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

We thank all those who apply, however, only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!