Req Id: 423531

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You'll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.

The Supernet Network Operations Centre (Supernet NOC) is a strategic group at the heart of the network management function at Bell. The Supernet NOC staff is responsible for service assurance and for the reliability of network elements throughout the Bell Supernet Network (in Alberta). During major events, group members are in great demand as they assume responsibility for coordinating all the information that must be disseminated to the various parties involved. Working in this extremely high-tech environment, the Supernet NOC analyst will be called upon to respond quickly to all inquiries concerning network status, outage updates and event follow-up.

With responsibility for the Supernet network 24 hours a day, the Supernet NOC analyst looks after service assurance and is constantly dealing with situations that could put the network at risk. Consequently, the Supernet NOC analyst must react promptly and make appropriate decisions aimed at ensuring network reliability and optimal availability.

Because of the relationships that must be established with several internal groups as well as collaborators outside the organization, this position provides the incumbent with an opportunity for enhanced knowledge of the network while expanding his technical competencies.

In addition, this position requires the incumbent to deal with a large number of contingencies and to serve as liaison between senior management and operational staff.

• As part of his/her duties, the Supernet NOC analyst will ensure the round-the-clock integrity of the Supernet network.
• On a daily basis, the Supernet NOC analyst will be called upon to:
• Reduce the impact of network outages by ensuring coordination between the various technical groups involved. During off -normal hours, the analyst will be required to manage threats and releases on equipment that could impact the network.
• Reduce the number of network outages by monitoring various network. The analyst is also responsible for activating traffic re-routing and recovery plans as required.
• Reduce the length of outages or restoration time by ensuring that necessary information reaches the individuals or groups who are primarily involved.
• Escalate events to the appropriate group or individuals as required.

• Telecom/Engineering grad (tech college diploma) or 3years equivalent industry experience
• Enthusiastic about the idea of discovering telecom network technologies
• Able to communicate clearly and concisely, both orally and in writing
• Able to work independently with a minimum of supervision; possess strong organizational skills
• Knowledge of Microsoft software (Word, Excel, PowerPoint)
• Experience with Incident Management tools

Basic knowledge of Bell Canada network combined with the ability to make decisions quickly and to manage risk would be an asset. Consideration could be given to applicants with an in-depth technical knowledge of the Supernet network.

• ITIL Foundations (nice to have)
• Cisco Certified (CCNA or above) (nice to have)
• Juniper (JNCIA or above) (nice to have)

WORKING CONDITIONS:
The Supernet Network Operations Centre (Supernet NOC) operates 24/7. You will therefore be required to work off -normal shifts on a rotating basis. The Supernet NOC interfaces directly with several surveillance teams involved with various technologies. You will be required to work closely with network surveillance technicians.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Alberta : Calgary
Work Arrangement: Hybrid
Application Deadline: 07/13/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, AB, Calgary