Requisition ID: 229295
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Business Analyst will have knowledge on Salesforce and will be the liaison between the business stakeholders and the technology development teams to drive business requirements to delivery of features/enhancements and navigate through production issues and investigations for all third-party sales applications. This role will support the Senior Product Owner and be an advocate of continuous improvement and efficiency with the business needs in mind, to act as a positive agent of change within Scotiabank

Is this role right for you? In this role you will:

• Demonstrate an informed knowledge of business functions to align technology solutions with business strategies
• Develop a strong knowledge of the product backlog and work closely within a project team, ensuring business requirements are captured and translated into the right digital technology products that add value to the user experience
• Support the project team on overcoming roadblocks and resolve production issues to ensure there is minimal impact on business processes
• Develop and maintain relationships with stakeholders (internal and external) to gather requirements and manage their expectations
• Actively support overall change management in conducting training and development programs to enhance user learning and adoption of new features/enhancements
• Assist in preparing cost-benefit and return on investment analysis to support decision making on system implementation
• Monitor program effectiveness and KPIs to ensure success of the change initiatives post release
• Provide support/guidance with test validations, implementation, and manages transitioning the change to a steady state maintenance function
• Deliver on various artifacts to meet Scotiabank's Enterprise Delivery Framework in a timely manner in order to initiate project and secure funding (e.g., assist in creation of Business Cases and cost/benefit analysis to ensure quantitative and qualitative benefits are achieved)

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Demonstrate effective leadership skills, including the ability to assume end-to-end ownership on behalf of the Product Owner during project execution, knowing when to assume responsibility for the related project deliverables, or seek approval.
• Knowledge of various training methodologies and ability to tailor it depending on the needs of the business groups
• Strong verbal and business writing skills: with the ability to communicate effectively with stakeholders at different levels in the organization in a cross-functional environment
• Skilled in the project lifecycle, its various methodologies and expected outputs.
• Analytical and a strong problem solver with the drive to push the solution and progress
• Demonstrated experience with working with a technology product from end to end, all the way through to delivery
• Experience working with the Agile process and principals
• CBAP or other BA Certification is preferred
• University degree in Business Administration, or equivalent degree designation is preferred
• Minimum of 3-5 years related work experience in a financial services industry, preferably back-office environment
• Experience with Salesforce and Salesforce certification is preferred
• Good working knowledge of MS Office, MS Visio and JIRA/Confluence

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - We offer opportunities for community engagement & belonging with our various programs such as hackathons.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.