Title: Advisor, Quality

Employee Working Location: Partially Virtual / Hybrid (Canada)

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

Reporting to the Director, Business Support, IM, Quality & Enablement, the Advisor, Quality is responsible to support the development and implementation of quality standards and performance measurement strategies in an endeavor to build standardized processes across programs. This role will work in partnership with key stakeholders across the Society, fostering collaboration between programs, projects, and personnel to promote and encourage a 'just' culture that empowers people to advance quality improvement, safety, and stakeholder experience. This role will provide consultation and support in the areas of quality management practice.

In this role, you will:

• Provide support in the establishment of coherent and integrated quality management practice across programs.
• Support standardization of core business processes through application of evidence-based practices and integration across programs.
• Provide support and guidance in the alignment of the corporate quality policy, standards, and framework across functional teams in collaboration with program experts, and geographic representatives.
• Ability to identify operational hazards/risks and provide support in the development of mitigation strategies to improve overall operational efficiency, quality and safety of service.
• Assist with the integration of a performance measurement strategy and associated monitoring practice to support compliance, reliability of measurement across programs, and to identify coaching needs and QA performance issues.
• Support quality management focal points in promoting the implementation of recommendations from performance monitoring, risk mitigation, and evaluation activities.

What we are looking for:

• 1-2 year community college diploma or post-secondary certification in a relevant field including health-related discipline, health administration, community health/social sciences, quality or related field and/or an equivalent combination of education and experience
• 3-4 years experience in operational/program process planning and/or service delivery, ideally in a community setting, as well as training and/or working knowledge and understanding of quality assurance standards
• Proficiency in standard computer applications (Microsoft Office Suite).
• Strong writing acumen and attention to detail supporting procedure development and associated maintenance and control
• Ability to identify and analyze problems using standard procedures and organizational knowledge, applying independent judgment to develop solutions, and escalating issues beyond standard methods or expertise.

Working Conditions :

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).