The Tecnical Support Agent provides first level technical support to all users of Assumption Life's IT systems. This person contributes to the maintenance and development of technology, and offer technical troubleshooting support related to operating systems, software and office tools, client-server systems, and related equipment, in order to ensure consistent productivity.
- Technical support for our users by phone, Teams, or in person:
- Support for equipment (computers, monitors, mobile phones, printers, etc.)
- Responding to requests via tickets, emails, or phone calls
- Assistance with access issues, passwords, and software
- Support for Windows/Mac, Microsoft 365, and common office applications
- Tracking of IT inventory (equipment, software, licenses)
- Escalation of complex issues to the appropriate level
- Documentation of interventions
- Support for remote users (VPN, connectivity, etc.)
- Compliance with IT security best practices
- New software and testing:
- Installation, validation, and documentation of new software, tools, and equipment
- Participation in production deployment, independently or with the support team
- Printers, copiers, and scanners:
- Installation, configuration, and maintenance of equipment at head office
- Strong verbal and written communication skills in both French and English;
- Diploma or certification in Computer Science, Information Technology, or a related field;
- Minimum of 2 years in a technical support or help desk role;
- Certifications (an asset): CompTIA A+, ITIL Foundation, Microsoft Certified: Fundamentals;
- Basic knowledge of networking, operating systems, and troubleshooting;
- Advanced knowledge of Windows operating systems and Microsoft Office suite, especially Word, Excel, Outlook, SharePoint, and Teams;
- Proficiency with Office 365;
- Good knowledge of physical and virtual server environments (Hyper-V, VMware);
- In-depth knowledge of Active Directory: software used to manage a user database and create user accounts (for IT access management);
If this challenge matches your career aspirations and you would like to play a key role in the exciting development of our company, please apply no later than July 14, 2025.
- Training and development opportunities.
- Comprehensive rewards package including competitive salary, bonus, pension and benefits.
- A vibrant location in downtown Moncton.
- A paid volunteer day.
- A gym located in the building.
- Paid leave to meet your various personal and family needs.