Are you passionate about safety and security and seeking opportunities to become a part of the exciting, hard-working, and growing team of security professionals?

JOB SUMMARY - What will you do?

Under general supervision of and reporting to Director, Crossing Guard Division, the Service Delivery Manager is responsible for providing day to day support to the operations of crossing guard program.

Specific Duties

Plan, coordinate and monitor all day-to-day activities in collaboration with the team and respond to/investigate and resolve operational issues

Maintain Crossing Guard schedules to ensure the provision of sufficient, qualified, properly trained/certified personnel to perform the required services

Establish standardized, formal processes and procedures and review on ongoing basis

Establishing and implementing a system of monitoring, auditing, tracking, recording and reporting service delivery performance/quality assurance against established Key Performance Indicators (KPI's)

Provide coaching, support and guidance to all divisional support & front line staff

Conduct ongoing evaluations to ensure performance standards are met on a regular basis.

Training new and existing crossing guards as required

Enforce operations policies and procedures in a fair and impartial manner.

Preparing and reviewing non-conformance reports for all incidents, complaints or deficiencies discovered that affect the delivery of service

Attending and participating in Security Meetings, operational coordination meetings/briefings and any other security working groups/committees established

Make recommendations for improvement to increase the effectiveness of the service delivery of the overall crossing guard program

Assist with planning & coordination of engagement and retention programs for the crossing guards

Lead and participate in townhall meetings on a regular basis

Participating in HR and Administrative functions such as recruitment, discipline, training and skills development

Closely work with the Operations Support Team to create/adjust schedules to ensure contractually obligated services are met

Identify, develop, and pursue new business opportunities across target markets.

EDUCATION, SKILLS & EXPERIENCE - What you will bring?

Hold a valid Ontario G-class license with a clean abstract.

Bilingual (English and French)

Minimum 3 years of supervisory experience in the security industry.

Excellent written and verbal communication skills.

Demonstrate proven supervisory/leadership skills

Demonstrated ability in preparing and maintaining clear, concise, and legible security reports and detailed records.

Highly developed interpersonal and customer-service skills, including conflict resolution, problem-solving, decision making, situational assessment and communication skills

Must be willing to travel to different crosswalks in the assigned zone (approximately 50% of time)

Articulate, professional and able to communicate in clear, positive manner with clients and staff

Must be able to complete police vulnerable check.

Why become a part of Synergy family?

We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.

Perks we offer:

We are all about our people and we show it!

Competitive pay and comprehensive benefits

Responsive management team

We offer industry leading training programs at no cost.

Accommodate to your flexible schedules.

Continuous coaching and support

Promote diversity through employee engagement

Provide growth and development opportunities

Synergy Protection Group Inc. values diversity and is proud to be an Equal Opportunity Employer. We encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the interview process.