Req Id: 424369

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

As part of the Service Transformation team, the Senior Consultant, will play a key role in leading the delivery of IT and operational deliverables on complex projects with our Bell Business Markets clients.

The Senior Consultant will leverage the operational solution scope of work as prepared by the teams during contract negotiations to guide and refine the implementation strategy. The Senior Consultant will be responsible in ensuring that all internal and external operational requirements are taken into account during final solution development and its delivery.

The Senior Consultant will work closely with the business analysts and experts that represent the different business units impacted by the projects, as well as with the project management team to prioritize the deliverables and their statuses.

The Senior Consultant will be called upon to work with different teams on projects, including experts, executives and clients and as such will need to be able to adapt the communication strategies accordingly.

• Establish and validate the technical and operation requirements for each assigned project, including modifications to corporate systems, new reports, customer experience and IT solutions
• Collaborate with the business units to confirm their deliverables, their sequencing and timeframe, alongside the project management team
• Participate in the various working sessions that may include the participation of external clients
• Follow the delivery of the IT and operational deliverables and facilitate the resolution of roadblocks
• Integrate and document cross-business unit processes
• Contribute in the creation and execution of test plans as required
• Contribute to change management activities during the project transfer to operational teams

• Bachelor's degree Engineering, Computer Science or equivalent experience
• 5 years' experience developing/maintaining Business/Domain Architecture; experience in analysis or strategic planning of activities
• A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
• Knowledge and experience in domains such as service provisioning, customer service, service assurance, workforce management, change management, billing, reporting, process automation, monitoring tools, service levels and security
• The ability to act as liaison conveying information needs of the business to IT and data constraints to the business; applies equal conveyance regarding business strategy and IT strategy, business processes and work flow automation, business initiatives and IT initiatives, and benefit realization and service delivery
• Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
• Strong leadership abilities
• Knowledge and certifications on TM Forum (eTom), ITIL and/or TOGAF is an asset

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Manitoba : Winnipeg || Canada : Nova Scotia : Halifax || Canada : Ontario : Don Mills || Canada : Ontario : Mississauga || Canada : Quebec : Montreal || Canada : Quebec : Verdun
Work Arrangement: Hybrid
Application Deadline: 06/23/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.