Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The Opportunity:

The insurance business isn't just about claims - it's about relationships too. No one wants to be in a situation where they are sick or injured and require time off work, but sometimes the unexpected happens. It's in those moments that our members put their trust in us to provide the guidance they need to navigate their benefit options. They aren't just looking for someone to process their claim; they are looking for someone they can count on to get them back to the quality of life they deserve.

As the Case Management Coordinator you will be part of the team responsible for following up for medical information, mailing out letters and preparing CPP applications. Specifically, you will be gathering information used to assess applications for disability benefits as well as the ongoing maintenance of disability files. This position requires communication with all stakeholders, high attention to detail, and the ability to multi-task.

We currently have positions open for candidates that can work a 7.5 hour shift, Monday through to Friday, Flexible hours - full time in office position.

Key Responsibilities:

• CPP application, printing and mailing letters and files;
• Completion of each step of documented processes for new claims, claim closures and CPP/QPP applications;
• System set up and input of data in each of the claims management and payment systems;
• Prepare letters, i.e. templates, formatting and proofreading for errors;
• Following-up with medical clinics for requested information

Qualifications:

• Education: Post-secondary education in a related field or equivalent work experience.
• Work Experience: Minimum six months experience in an administrative role, preferably in a health care or health service setting. Customer service experience is also preferred.
• Knowledge of medical terminology and/or experience as a medical secretary would be considered an asset.
• High attention to detail.
• Strong customer service focus.
• Computer Skills: Excellent computer skills with superior knowledge of Microsoft Office suite of products.
• Bilingualism is considered an asset

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .