Job Title: Office Clerk
Pay: $20/hr
Shift: Monday-Friday 8:00 am Start
Location: Ottawa East

We're currently looking for an office clerk to work on location for a client of ours. Within this role, you will play a major role in keeping the heart of the transportation company rolling. Main responsibilities include coordinating shipments incoming and outgoing, data entry, and customer service.

Responsibilities:

• Provide administrative support to office staff team.
• Welcome clients, ascertain the nature of business, and direct clients to appropriate managers and employees.
• Schedule driver appointments.
• Send appointment requests via fax, email, and telephone. Update system with appointment information. Manifest and arrange appointments.
• Agent Freight: Track and update system information on shipments for agent delivery.
• Follow up with customers if freight is not delivered as per the missed appointment report.
• Call customers regarding appointment changes, status, and issues.
• Log customer interactions consistently and accurately.
• Redirect documents intra- and inter-terminal as well as to customers as needed.
• Answer phone calls and email inquiries, and relay calls and messages to appropriate managers and employees.
• Prepare manifests for trucks crossing from Canada to the US border and vice versa.
• Gather, enter, and update data to maintain the software database on a daily basis, and establish and maintain files and records.
• Ensure the correct information about missed pickups and deliveries is rescheduled.
• Assist with data entry.
• Perform other related duties as required.

Requirements:

• 6 months to 1 year in a similar role.
• Strong administration background.
• Excellent knowledge of Microsoft Office programs such as Word, Excel, and Outlook.
• Experience within a customer service setting.
• Previous experience within a transportation setting is considered an asset.
• A criminal record check may be required as part of the onboarding process.

What we offer:

• Weekly pay.
• Overtime paid after 44 hours.
• Vacation pay accrual.