Employer

The Newfoundland and Labrador Medical Association (NLMA) is the voice of organized medicine in Newfoundland and Labrador, Canada and is headquartered in St. John's. A non-profit professional organization funded primarily by its members, it represents the political, clinical, and economic interests of the province's medical profession with governments, stakeholders, media, and the general public. It also advocates on behalf of patients for a fair and equitable health care system.

Program Overview

The Family Practice Renewal Program (FPRP) is a joint initiative of the NLMA and the Department of Health and Community Services (DHCS). FPRP recognizes that improved population health and health system sustainability requires a renewed focus on primary health care reform, and on family practice reform in particular, and that family physicians have an important role to play in the improvement and full integration of primary care and primary health care services and supports. FPRP has four core initiatives: Family Practice Networks, Fee Code Program, Practice Improvement Program, and the Blended Capitation Program.

Family Practice Networks (FPNs) provide mechanisms to enable community-based family physicians at the sub-regional or regional levels to identify and address common health care goals/gaps in local communities to improve population health outcomes. This may be in collaboration with their Newfoundland and Labrador Health Services (NLHS) counterparts, community-based organizations or municipalities. The structure also provides mechanisms for physicians to pursue opportunities to enhance recruitment and retention efforts in their local areas.

Each Family Practice Network is a not-for-profit corporation organizing and promoting the participation of physicians in their region in activities that ultimately improve the delivery of primary health care services. The program is administrated by the FPRP and overseen by the Program Manager, Family Practice Networks Program.

Job Summary

The FPN Program Specialist is a full-time position reporting to the Program Manager, FPN Program. The role will work with their immediate supervisor to help support development and operational needs of the Family Practice Network Program and the overall FPRP.

Responsibilities & Duties

• Coordinate and provide support to common initiatives across FPNs.
• Apply standard project management best practices and methodologies to effectively manage program objectives.
• Conduct project research, analysis and provide data support for FPNs.
• Provide operational and critical documentation support to Collaborative Services Committees.
• Support FPRP and FPN policy and procedure development.
• Develop and maintain a provincial repository of FPN resources and tools.
• Work with program and FPN staff to develop and maintain FPN website content.
• Provide logistical support for large and/or provincial FPN events, conferences.
• Administration of FPN Innovation Fund, including development of policies, approval processes, documentation requirements, and reporting.
• Develop FPN reporting requirements and templates.
• Development of working group and subcommittee documentation including Terms of Reference, Expressions of Interest, etc.
• Support the development of FPN strategic plans.
• Support ED specific tasks
• Support development, delivery, and implementation of FPN Board governance and leadership training.
• Provide evaluation implementation support to FPNs.
• Maintain strong relationships with key stakeholder groups including FPN Boards and Members, FPN Executive Directors, the broader family physician community, NLMA, Department of Health and Community Services, College of Family Physicians of Canada (CFPC), Memorial University of Newfoundland, and Regional Health Authorities.
• Support and coordinate collaboration between FPRP/FPN and the selection, engagement, and continued work of third-party vendors, as required.
• Support and coordinate FPN Communications, as required.
• Provide support to other FPRP initiatives and program areas, as required.
• Other duties and responsibilities as assigned.

Education & Experience

This position requires a bachelor's degree in Business Administration, Health/Public Administration, Healthcare (E.g., social work, nursing, OT), Organizational Development, or a related area. At least five (5) years' experience in similar work, or equivalent combination of education and experience. Knowledge of and experience in primary health care, family practice environments, physician practice models, management consulting, organizational development, and working with physicians, government, and regional health authorities, would be considered assets.

Knowledge, Skills & Abilities

• Effective writer and facilitator with attention to detail and the ability to think critically and decide quickly and efficiently.
• Ability to effectively manage concurrent projects and related activities.
• Comfortable with ambiguity of content and process.
• Strong interpersonal and written/oral communications skills.
• Excellent listening and investigative query skills.
• Knowledge/experience in change management and/or organizational development approaches.
• Flexible and able to work in a dynamic and demanding environment.
• Results-oriented, demonstrated project management, strategic planning skills
• Strong problem-solving skills, with a process perspective, self-motivated, results-driven and action oriented.
• Ability to develop effective relationships with partners and stakeholders.
• Ability to handle stressful situations, multiple tasks, and to pursue objectives.
• Ability to meet tight deadlines.
• Ability to analyze problematic issues and facilitate resolution.
• Strong research, analytical, writing, organizational, communication, and interpersonal skills.
• Proficiency in Outlook, Teams, Word, Excel, and Acrobat in a Windows environment.
• Familiarity using cloud-based file systems, such as OneDrive and SharePoint.
• Ability to work in English.
• Ability to effectively communicate orally and in writing.
• High attention to detail.
• Strong time management and organizational abilities.
• Ability to work as a member of a team or independently.

Compensation & Benefits

The 2025 salary range for this position is $68,800 to $93,100, with placement commensurate with education and experience. The NLMA also offers a competitive benefits package, including:

• Annual leave starting at 25 days per year
• Health, dental, life, and accidental death & dismemberment insurance
• Pension plan
• Parental leave program
• Employee and family assistance program
• Employee wellness spending account
• Professional development support

Work Location & Hours

This hybrid working position is open to residents of Newfoundland and Labrador; virtual applicants from outside the province will not be considered. Regular work hours are 9 AM to 5 PM, Monday to Friday, with flexibility required to work outside these hours.

Travel will be required on occasion; travel is estimated to be between 20-30% of the employees' overall work hours. Applicants are required to attend in-person meetings in the St. John's area once a quarter. Travel to and from these meetings will be at the applicant's expense.

Application

The NLMA is committed to a work environment that celebrates and encourages diversity, equity, and inclusion. Candidates from all backgrounds are encouraged to apply. Individuals with disabilities will be provided accommodation to participate in the recruitment process, and to perform job duties and avail of employment benefits.

Please submit application by June 13, 2025 via the NLMA Employment Opportunity Application Form (https://nlmaforms.formstack.com/forms/employment). Only those selected for an interview will be contacted.