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Public Safety Communications Officer

In-person
Part-time
Experienced
Posted 16 days ago

Position Type:
Casual - Occasionnel
*

Closing date:
2024-12-30
*

MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island's Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. If you have an interest in fast-paced communications and community support services- this opportunity is for YOU!

Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada's most pressing physical and mental health care challenges.

As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

About MEDACOM Atlantic:

MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island's Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. If you have an interest in fast-paced communications and community support services- this opportunity is for YOU!

Our organization provides 6-8 weeks of paid training which instills confidence, high-skilled communication techniques, and proper procedure for every emergency situation. In this role, the Communications Officer reports directly to the MEDACOM Operations Manager and is responsible for the following:

Working Conditions:

  • Unionized environment.
  • As MEDACOM is a 24hr emergency service, the successful applicant must be available to work days, evenings, nights and weekends, and holidays.
  • Must be able to work 10-12 hour shifts.
  • Dress code: Uniformed, Clean and professional appearance (uniform is provided).

Requirements:

  • Grade 12 (or equivalent).
  • Additional education in Communications is an asset.
  • Work experience in a similar environment is an asset. For example:
    • Technology
    • Medical field
    • Communications
    • Customer Service
    • Online medical support, etc.
  • Excellent English language.
  • Excellent computer proficiency.
  • Successful candidates must provide the following, issued within the last 12 months:
    • Valid CPR Level C certification
    • Criminal Record Check with vulnerable sector
    • Standard Employment Hearing Assessment
  • Successfully complete aptitude test (Criticall).
  • Successfully complete internal training (6-8 weeks) including:
    • Emergency Medical Dispatcher Certification (EMD) course provided by the employer. Employee is responsible for maintaining certification every 2 years .
    • Paid in-house classroom & OJT program
  • Bilingual is an asset.

Day-to-Day Responsibilities:

  • Reporting to the Operations Manager
  • Answering and handling 911 calls (as per Standard Operating Procedures) . This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as CPR, childbirth, choking, bleeding control, etc. and more (through use of Medical Priority Dispatch System )
  • Delivering emergency service dispatching
  • Delivering high-quality customer service for all customers/patients
  • Monitoring and coordinating the movement of Island EMS resources
  • Booking and coordinating non-emergency ambulance transfers
  • Maintain daily reporting
  • Managing handoffs, off-load delays, out of province coordination, emergency department back logs, and shift over-runs
  • Building and maintaining strong relationships with the internal Shift Captains & Teams
  • Report on internal and external service inquiries (through reporting)
  • Collaborate with team members
  • Information sharing

Skills and Attributes:

  • Fluent in English
  • Ability to thrive in a fast-paced work environment
  • Excellent communication
  • Calm in high-stress work environments
  • Active listening skills
  • Excellent computer proficiency
  • Attention to detail
  • Documentation skills
  • Critical thinking/decision making
  • Ability to multi-task with little direction
  • Confidence in decision making
  • Organized
  • Possess a confident and strong telephone presence

Interpersonal Requirements:

  • Strong desire to help others through public service
  • Energetic
  • Confidence
  • In high stress situations you are calm, assertive when necessary, and able to quickly summarize information you receive
  • Collaborative

Salary

Starting at $22.58 hourly + 7% in lieu of benefits.

We thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

Competition Number: R-241663
Company Website: http://www.medaviebc.ca

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About Medavie Blue Cross

About Medavie Blue Cross

Join an exceptional organization!

Medavie Blue Cross is proud to be one of Canada's Most Admired Corporate Cultures. The insurance business is about more than just claims - it's about relationships too. As a not-for-profit health care provider, caring for our employees, our clients and our communities is core to who we are.

Why Work with Us?

Medavie Blue Cross is a leading member of the Canadian Association of Blue Cross plans that collectively provide coverage to over seven million Canadians. As a not-for-profit organization, we provide health, dental, travel, life and disability benefits to individuals and organizations, and administer various government-sponsored health programs. Our shareholders are the employees, clients and communities we serve. We channel an annual social dividend to the Medavie Health Foundation as part of our commitment to helping Canadians live their best lives, both mentally and physically.

Engaging Culture

We've been recognized as one of Canada's Top 10 Most Admired Corporate Cultures, and embrace this honour every day. We are big enough to make a difference but small enough that everyone can have a voice, influence outcomes and see the impact of their work. You'll join a team of talented individuals who have passion, experience and motivation to make a difference in the lives of customers. People stay because of the relationships they form with coworkers and customers.

Total Rewards Package

We offer competitive compensation and great benefits like a comprehensive health and dental plan that is 100% paid by us, pensions with contribution matching, RRSPs, and short and long-term disability and life insurance. We strive to provide a stable work environment dedicated to long-term, healthy employment relationships so you can excel in what you do.

Healthy Work Environment

Our work environment enables employees to be respected and fulfilled both professionally and personally through healthy relationships, work-life balance and meaningful work. We are committed to our employees' health and wellbeing, but we know improving health outcomes starts with us. That's why we believe employees who are given flexibility and are able to balance their career and lives will contribute more.

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