Position: Bounce Back Coach

Location: Fredericton, On-site. Permanent Full-Time

About CMHA of NB

The Canadian Mental Health Association of New Brunswick Inc. (CMHA of NB) is part of a nationwide, voluntary organization that that envisions a country where mental health is a universal human right. CMHA of NB work is guided by the mission of ensuring that all people in New Brunswick experience good mental health and well-being.

CMHA of NB is STEADFAST and has long fought to improve the state of mental health in New Brunswick, yet acknowledges that the work is ongoing and remains committed to this important task. CMHA of NB is INCLUSIVE and strives for all people in New Brunswick to see themselves represented and served by CMHA of NB. The organization values the voice of those who have experienced mental illness and recognize a diverse range of mental health approaches.

CMHA of NB is PROACTIVE, with leaders who value action over mere talk, and is committed to innovation and forward-thinking to continually address and improve mental health in New Brunswick. Furthermore, CMHA of NB is COMPASSIONATE, approaching its mission with empathy, care, love, and kindness.

CMHA of NB, being COLLABORATIVE, mobilizes and marshals resources, partners, and people to come together to realize necessary changes in our communities and in the mental health system in New Brunswick. CMHA of NB provides a wide range of services and supports to people who are experiencing mental illness, their families, friends, and the public. One of the core goals of these services is to help people with mental illness develop the personal tools to lead meaningful and productive lives.

Position Summary:

The BounceBack Coach is responsible for coaching primary health care patients in a structured self-help program for anxiety, low mood, and depression as part of a CMHA program called BounceBack: Reclaim your Health. This is a non-clinical position requiring excellent communications skills. The position has a small community development role which involves promoting and explaining the program to primary health care providers (who refer participants to the program), health care support staff and the general public.

Responsibilities:

• Supporting primary health care patients to acquire self-help strategies to manage anxiety, low mood and/or depression.
• Encouraging participants to use established self-help materials and retain a focus on the materials.
• Helping participants tackle obstacles in using the materials.
• Assisting participants to put what they have learned into practice.
• Reviewing participant progress and reinforce practice.
• Maintaining effective communication and record-keeping between participants, primary care referrers and health organizational staff, and the Bounce Back Psychologist Consultant.
• Commitment to enhancing access to mental health care or supports.

Accountabilities:

Participant Coaching and Support

• Provide guided self-help through telephone-based communication on a specified protocol to patients referred by their primary health care provider.
• Provide motivational support and encouragement, reinforce workbook concepts and activities, and problem-solve to promote program completion.
• Maintain a responsive, accessible service.
• Report any patient concerns or safety issues immediately to the patient's primary health care physician and the project Psychologist Consultant.
• Administer pre- and post-program structured questionnaires measuring patient's quality of life and anxiety/depression symptoms.
• Maintain basic participant records documenting progress through the self-help program and enter information in a timely manner into a secure database.
• Maintain a flexible working schedule to ensure coaching services are offered at convenient times to the participant.
• Contact and network with primary health care providers and others to promote the Bounce Back program, including explaining the screening and referral process.
• Liaison with community partners and primary health care providers under the direction of the manager and / or Director of Operations.
• Explain and maintain referral protocols with primary care practices participating in Bounce Back to ensure a responsive service.
• Promote the Bounce Back program through participation in information sessions and other community events as required.

Other

• Flexible working hours, including some evenings.
• Possible travel across the province and access to reliable transportation.
• Working in a variety of settings or in partnership with other health agencies.
• Attendance at post-hire training events and participant at supervisory teleconferences.
• Develop and maintain collaborative relationships with co-workers and external persons, programs, departments and agencies.
• Participate in supervision, staff, program and professional development activities.
• Participate in program and agency meetings and committees.
• Maintain file documentation and program statistics in prescribed manner.
• Demonstrates competence in understanding cultural diversity and works effectively with individuals with various cultural backgrounds.

Qualifications:

• Preference will be given to candidates with a post-secondary degree or program in a human service-related discipline such as social work, psychology, sociology, or education and at least two years of experience in the following:
• Delivering health promotion activities or health screening tools.
• Conducting standardized assessments of participants.
• Creating a collaborative relationship with participants.
• Engaging targeted populations and the general public.
• Coaching and/or teaching experience an asset.
• Community development experience an asset.
• Personal or lived experience of mental health issues an asset.

A combination of work experience and education will be considered.

• A valid Work Permit is mandatory for temporary residents.
• Residency in New Brunswick (NB) or willingness to relocate is mandatory.
• Proficiency in both English and French languages is mandatory
• A new Criminal Record and Vulnerable Sector Check is mandatory.

Core Competencies:

• Client Focus
• Integrity, Ethics, and Values
• Working Productively
• Cultural Sensitivity and Diversity Training
• Patience and Perseverance
• Approachability, Listening, and Understanding
• Interpersonal Savvy
• Composure
• Problem-solving
• Communication
• Rapport/Relationship Building
• Teambuilding
• Critical Thinking
• Attention to Detail
• Flexibility & Adaptability
• Time Management, Planning, and Priority Setting
• Self-Awareness & Confidence
• Initiative & Commitment
• Continuous Learning & Development

Knowledge, Abilities & Skills:

• Excellent working knowledge of Microsoft 365 is required.
• Appointment booking and record keeping.
• Deliver structured intervention protocols.
• Verbally review key areas of participant's treatment plan.
• Listen to others, with ability to check, clarify and summarize what was said.
• Coach and motivate participants.
• Professional helping and skills teaching.
• Build and maintain relationships - in person and on telephone.
• Put people at ease, show empathy and genuineness.
• Understand and follow self-help approaches and rationale.
• Adhere to established assessment and structured intervention protocols.
• Maintain non-therapeutic role.
• Use sound judgment.
• Respond to complex participant needs or situations.
• Knowledge of the formal NB mental health system, community organizations, and resources, including CMHA of NB programs, is an asset.
• Excellent communication skills, including speaking, listening, and written communication.
• Professional, compassionate, and non-judgmental approach to communication.
• Empathy towards individuals with diverse backgrounds and lived experiences.
• Ability to work effectively in various settings and environments, both one-on-one and in group settings.
• Strong interpersonal skills, flexibility, and effectiveness at individual, program, and system levels.
• Highly motivated and passionate about mental health and anti-oppressive work.
• Openness to innovation and creative problem-solving.
• Conscientiousness, loyalty, self-discipline, and commitment to organizational goals, policies, and rules.
• Agreeableness, willingness to work with others, consideration, and genuine concern for others' well-being.
• Emotional stability, a calm and relaxed approach to situations, events, and people.
• Knowledge/familiarity with the mental health, addiction, and social service systems is an asset.

Working Conditions:

• The workweek is 37.5 hours.
• Flexible work schedules may be required to meet operational requirements.
• Travel within the province may be required.
• Work in various settings or in partnership with other health agencies is expected.
• This position will report directly to the BounceBack Program Manager

How To Apply:

• Please submit your resume and cover letter in one PDF file to [email protected].
• CMHA of NB is committed to building a skilled and diverse workforce that reflects the New Brunswickers we serve. As an equal opportunity employer, we actively support workplace equity for all persons, and are committed to including and reflecting the population we serve. CMHA of NB encourages applicants to identify as belonging to one of the designated groups of the Employment Equity Act. Preference shall be given to those who demonstrate they are among the most qualified as stated above. Employment Equity Act

We thank all those who apply; however, only those selected for further consideration will be contacted.