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User Support Analyst

Medavie Blue Cross - 20 Jobs
Charlottetown, PE
In-person
Full-time
Experienced
Company Benefits
Flexible Work
Posted 14 days ago

What makes us a different kind of employer?

As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians - and in our digital-first culture, technology is key to providing the products, services and solutions that increase access to care and improve health outcomes.

Our technology team is the backbone of our organization with over 500 employees and growing. We are constantly creating, testing, and learning to enable personalized, digital experiences in all we do.

When you join us, you'll be part of an in-house, innovation led team focused on cutting edge digital health solutions that help provide the best care possible, when and where it's needed.

Job Title: User Support Analyst Department: Information Services - Technology Competition: 86761 Internal/External: Both Employment Type: Full Time Permanent Location: Prince Edward Island - On-Site Salary: Competitive Compensation + Benefits Reports To: Team Leader

Position Summary

The primary function of the User Support Analyst is to administer a variety of technical projects related to the setup, maintenance, and support of Medavie Blue cross assets. Duties for this position include but are not limited to the support of all IT assets. This position also includes the troubleshooting and installation of different external and in-house built software and different versions of MS Windows and Mac OS Operating systems.

What we offer:

  • Permanent full-time position with opportunity to grow in a well-established organization
  • Flexible work arrangements and emphasis on work-life balance
  • Remote and hybrid work options
  • Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day
  • 100% employer-matched Defined Contribution Pension Plan
  • Annual Incentive Bonus which recognizes your contribution to our success.
  • In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
  • An organization where we encourage personal learning and growth with opportunities for career development and advancement
  • Providing wellness benefits, health resources and fitness center discounts

Key Responsibilities

  • Provide escalated second level technical support for junior IT staff.
  • Install and troubleshoot software and hardware in a Windows and Mac OS environment
  • Provision (image, test) desktops, laptops, monitors, printers, and other related hardware.
  • Troubleshoot network connectivity, for both local and remote employees
  • Provision and support mobile devices (iPhone, iPad), and video conferencing equipment
  • Provide technical support and training to video conference users.
  • Provide extended support to executive team
  • Manage the lifecycle of computers, laptops, and other devices
  • Train other staff and stakeholders on technical solutions as needed
  • Support key projects across the organization, completing tasks as assigned
  • Frequently lift and carry computer equipment averaging 20 pounds

Work Status : Due to Security Clearance requirement, we need candidate to be in Canada from at least 5 years and their status should be Permanent Resident or Citizen now.

Required Qualifications

Education : Applicants must possess a post-secondary education in a computer technology related program, or equivalent experience.

Work Experience : One to three years' experience in a customer service environment in a technical support role; experience providing technical support would be an asset.

Other Qualifications : The ability to work independently; strong written and spoken communication skills and troubleshooting/problem-solving ability.

Technical Skills : Familiarity with Active Directory, Powershell, Windows 10 policies and administration, and Cherwell (or an equivalent IT Service Management system) would be an asset.

Language Skills : Professional level written and spoken bilingualism in English & French is an asset.

#CBM2

We are an Equal Opportunity Employer.

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential -a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Job Segment: Testing, Technical Support, Help Desk, Information Technology, Equity, Technology, Finance

Competition Number: 578112817
Company Website: http://www.medaviebc.ca
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About Medavie Blue Cross

About Medavie Blue Cross

Join an exceptional organization!

Medavie Blue Cross is proud to be one of Canada's Most Admired Corporate Cultures. The insurance business is about more than just claims - it's about relationships too. As a not-for-profit health care provider, caring for our employees, our clients and our communities is core to who we are.

Why Work with Us?

Medavie Blue Cross is a leading member of the Canadian Association of Blue Cross plans that collectively provide coverage to over seven million Canadians. As a not-for-profit organization, we provide health, dental, travel, life and disability benefits to individuals and organizations, and administer various government-sponsored health programs. Our shareholders are the employees, clients and communities we serve. We channel an annual social dividend to the Medavie Health Foundation as part of our commitment to helping Canadians live their best lives, both mentally and physically.

Engaging Culture

We've been recognized as one of Canada's Top 10 Most Admired Corporate Cultures, and embrace this honour every day. We are big enough to make a difference but small enough that everyone can have a voice, influence outcomes and see the impact of their work. You'll join a team of talented individuals who have passion, experience and motivation to make a difference in the lives of customers. People stay because of the relationships they form with coworkers and customers.

Total Rewards Package

We offer competitive compensation and great benefits like a comprehensive health and dental plan that is 100% paid by us, pensions with contribution matching, RRSPs, and short and long-term disability and life insurance. We strive to provide a stable work environment dedicated to long-term, healthy employment relationships so you can excel in what you do.

Healthy Work Environment

Our work environment enables employees to be respected and fulfilled both professionally and personally through healthy relationships, work-life balance and meaningful work. We are committed to our employees' health and wellbeing, but we know improving health outcomes starts with us. That's why we believe employees who are given flexibility and are able to balance their career and lives will contribute more.

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