Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

We are looking for a Business Analyst to join our team in Client Solutions! Are you collaborative, self-motivated, adaptable, and innovative? Do you have a passion for working with cutting edge technology and teams of great people? If so, this might be the opportunity for you!

Client Solutions is a part of Medavie Operations. Operations sets up and administers new group and individual insurance policies, handles the analysis and payment of insurance claims, and manages customer service for our clients.

As a Business Analyst, you will work on new and complex projects in collaboration with groups throughout our organization to make the work performed within the above-stated scope of Operations happen more effectively. You will work with business leaders and cross functional groups across the organization to formulate business cases that include solid ROI data for projects focused on improving user experience to drive higher net promoter scores.

As Business Analyst, Key Responsibilities Include:

Collaboration

• Building relationships across the organization to facilitate collaboration and problem solving.
• Working constructively with cross functional teams to understand the needs of the business.
• Being a liaison between operations, finance, sales, marketing, and IT.
• Gathering and providing analysis of data from various functions within operations to support project initiatives.
• Creating business cases to drive implementation of projects to meet business needs with a strong focus on ROI in collaboration with finance.
• Thinking creatively with others to continue our organization's history as a market leader.

Influencing

• Using business knowledge to steer the implementation of effective processes in operations.
• Promoting a strong focus on creating a positive user experience for clients of Medavie.
• Working with operational teams to streamline and align business processes.

Communication

• Preparing documentation and proposals.
• Presenting to various functions and levels within the organization.
• Creation of training and implementation materials.
• Facilitating and leading workshops to find solutions that drive Medavie operations to be a competitive market leader.
• Demonstrating effective communication skills that can be adapted target different audiences and persuade groups.

Testing

• Coordinating UAT cycles, reviewing and prioritizing assigned defects.
• Creating and executing the completion of test cases for projects, system releases and new initiatives.
• Organizing and assigning testing duties to teams of subject matter experts assigned to assist with testing as needed according to the scope of the cycle.

Organization and Time Management

• Managing deliverables and schedules independently to ensure projects are completed within established timeframes.

Business Analyst Key Qualifications:

• College diploma, bachelor's degree.
• Minimum 3 years of work experience required.
• Exceptional relationship building and collaboration skills with a proven track record of maintaining positive, professional business relations to achieve recognition, confidence, and respect as a "trusted advisor".
• Experience in writing business cases and in gathering data to formulate ROIs would be an asset.
• Experience in the insurance industry would be an asset.
• Adaptable, able to handle change and capable of organizing multiple initiative streams in parallel while meeting deadlines.
• Progressive technical knowledge, and an interest in leveraging cutting edge tech like AI, cloud-based systems and SaaS to create efficiencies and solve business problems.
• Previous facilitation experience with small to large groups of professionals is essential.
• Experience with data systems such as Power Automate, Power BI, SQL, Tableau and Alteryx would be an asset.
• Experience with ALM and Jira would be an asset.
• Demonstrated project management skills with respect to managing client expectations, resource coordination and task management with teams of subject matter experts.
• Experience in working in agile project management would be an asset.
• Bilingualism would be an asset.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .