Senior Supervisor, Client Services - CB 23146
Closed
Senior Supervisor, Client Services
Cape Breton District
Location: Sydney, Nova Scotia
Type of Employment: Permanent, Full-Time
Union Status: Excluded
Competition # CB 23146
Closing Date: September 22, 2023
About Our Opportunity
Reporting to the Manager, Client Service, the Senior Supervisor, Client Service works within a client-first work environment. The Senior Supervisor is responsible for overseeing the Client Service Supervisors and the lease administration for a diverse client service portfolio and ensures operational targets are achieved within the Nova Scotia Provincial Housing Agency (NSPHA) - Cape Breton District.
- Ensures the effective management of the front-line client services team by setting and evaluating staff performance targets, promoting diversity and a healthy workplace, demonstrating leadership competencies, taking part in and respecting corporate human resource practices, promoting teamwork and individual development, disciplinary action (if required) and maintaining internal communication.
- Optimize service delivery through compliance monitoring of organizational policies including the Residential Tenancies Act, relevant Occupational Health and Safety policies and training aimed at managing the risks associated with workplace hazards.
- Responsible for directly communicating and upholding expectations and standards for all employees to promote positive and efficient client experiences for all tenants.
- Direct the department by interpreting Nova Scotia Provincial Housing Agency's policies and directives, supervising staff, including recruitment, providing resources, support, and training, assigning work, performance evaluation and goal setting, and disciplinary action.
- Maintain and promote partnerships with various community resources to foster positive tenant relations and where necessary, advocate for tenants and NSPHA.
- Bachelor's degree in a related field, plus six years' experience, including at least four years supervisory experience in a unionized environment preferred.
- Strong knowledge of applicable by-laws, regulations and guidelines. Strong leadership, staff management and team building skills.
- Strong analytical and problem-solving skills to quickly evaluate issues and determine the best course of action based on the availability of existing resources.
- Exceptional multi-tasking and prioritization skills to manage various activities and the ability to work well under pressure and to meet deadlines in a fast-paced work environment.
- Possess a valid Nova Scotia drivers' license with access to a reliable vehicle for work purposes.
Assets
- Knowledge of Residential Tenancies Act and experience in Residential Tenancies
- Experience in Property Management
- Knowledge of health and social service systems, including long-term care, case management principles, risk assessment, community development approaches, special needs populations, developmental process of aging and family dynamics
Competencies required at this level of work are Action Management, Team Leadership, Effective Interactive Communication, and Intercultural & Diversity Proficiency.
If you are a team player, who is passionate about improving the lives of Nova Scotians, you are the candidate we are looking for to join our team. We will assess qualifications using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. Offer of employment is conditional upon the completion of all applicable background checks, the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks, driver's abstract, and confirmation of education credentials.
Equivalency
An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status, eligibility and union agreement, the NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.
Classification: MC 20
Salary Range: $72,272.95 to $93,955.09
Work Week: 35 hours
Note: This is not a Civil Service position.
We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.
To Apply
Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.
Our preferred method of applying is through Career Beacon.
Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
