Dispatch Full Time Ontario Shores
in Whitby, ON

Whitby, ON
Full-time - Permanent
Entry Level
$18.14 / hour
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Competition Number: 630890
Company Website: https://paladinsecurity.com

Position: Dispatcher

Site: Ontario Shores

City: Whitby, ON

Status: Full-Time

Hours: Monday to Thrusday (0700-1600) and Friday(0700-1500)

Pay Rate: $18.14 per hour

Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.

Job Description: In this key role, you will oversee a state of the art healthcare Control Centre. Your role will be to monitor numerous systems including fire and life safety, access control and CCTV. You will assist in tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking.

  • Dispatch Security Guards to incidents, requests for assistance, emergencies, etc.
  • Maintain control of access to and from the property
  • Log details of radio transmission, telephone calls and verbal instructions
  • Direct back-up support as necessary
  • Inform management of major incidents
  • Maintain the Camera Surveillance System
  • Answer all incoming security telephone lines including the complex emergency telephone line.
  • Ensure that security operations occur consistent with policy and procedures
  • Perform other duties as assigned


  • Must demonstrate a high degree of professionalism
  • Must have at least 1-2 years of prior dispatch or industry-related experience
  • Experience in healthcare is considered an asset**
  • Must have a strong command and fluency in the English language both written and verbal
  • Must be able to work in a fast-paced dynamic environment
  • Must be able to handle stress and pressure and make a sound decision under duress
  • Must demonstrate high attention to detail / observational awareness
  • Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

What You Need to Succeed:

  • A minimum 1-2 years of dispatch experience
  • A working knowledge of the Occupational Health & Safety Act
  • Knowledge of Trespass to Property Act
  • Previous dispatch experience in the emergency services setting such as Police, Fire, EMS

At the time of the interview applicant must be able to produce proof of completion of the following prerequisites:

  1. Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2)
  2. Proficient in English (both oral and written)
  3. Vulnerable Sector Check
  4. COVID Double Vaccination

Work With Us

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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About Paladin Security

Paladin Security was established in 1976 as a provider of basic security guard services. Over its 40 years of operation, Paladin has grown into the largest privately-owned, full service security in Canada. With 26 offices from coast to coast, Paladin integrates trained security professionals with state-of-the-art technology and specialty services.

The Paladin Difference lies in our depth of knowledge. It's evident in our stringent personnel selection process and our industry- leading training programs. We don't just hire employees, we hire ambitious, service-oriented people who understand the augment of our culture, and have a desire to be the best.

By investing in our people, processes and equipment, we have developed the most responsive customer service programs in the industry. We are proudly one of Canada's Best Managed Companies, Gold Standard, and we hold ourselves to the highest standard of constant and never-ending improvement.

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