Bilingual Customer Service Representative ( 5 Month Term)
in New Brunswick, NB

New Brunswick, NB
Full-time - Permanent
Experienced
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Competition Number: 566683717
Company Website: http://www.medaviebc.ca

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.
This is an exciting 6 month opportunity with the possibility of extension! Hiring for February 27th start date! Apply NOW!
Job Title: Bilingual Customer Service Representative Department: Provincial Programs Competition: 85511 Internal/External: Internal/External Employment Type: Term Position Location: New Brunswick Salary: $19.49/hr Reports To: Team Leader
As a Customer Service Representative, you communicate with customers by telephone and/or in writing in a knowledgeable and personable manner. You will work in a contact centre environment and ensuring call quality, timeliness, availability to the customer and being proactive about providing consistent, reliable customer service experiences.
No overnights or weekends!!! Monday to Friday (37.5 hours/week) 8am to 5pm ATL/7am - 4pm EST.
Key Responsibilities
  • Serve as the initial contact resolution for incoming telephone calls
  • Assess customer needs and address issues in a timely manner, (including appropriate customer follow up)
  • Educate customers in understanding the program
  • Provide superior customer service by being proactive in meeting customer needs
  • Handle sensitive issues in order to ensure customer satisfaction, while demonstrating empathy and creativity
  • Adhere to privacy guidelines following proper procedures

Other Qualifications:
  • Highly effective listening skills to ascertain customers' needs, and determine appropriate action required for resolution
  • Excellent verbal skills for explaining complex issues to customers
  • Have a high attention to detail
  • Have a positive attitude and the desire to be a team player
  • Work well with limited supervision
  • Work well in a fast-paced office environment
  • Possess good customer service skills
  • Have strong organizational skills and a high level of accuracy

Education:High school and one year post-secondary diploma or equivalent
Computer Skills:
  • Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision
  • Accurate typing skills and a strong knowledge of PC software programs (particularly Microsoft office, Word and Excel)

Language Skills:
  • Proficient in French and English both spoken and written is mandatory for this position

We are an Equal Opportunity Employer.
Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential -a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.
For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.
We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.
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Job Segment: Customer Service Representative, Call Center, Equity, Customer Service, Finance
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About Medavie Blue Cross

Join an exceptional organization!

Medavie Blue Cross is proud to be one of Canada's Most Admired Corporate Cultures. The insurance business is about more than just claims - it's about relationships too. As a not-for-profit health care provider, caring for our employees, our clients and our communities is core to who we are.

Why Work with Us?

Medavie Blue Cross is a leading member of the Canadian Association of Blue Cross plans that collectively provide coverage to over seven million Canadians. As a not-for-profit organization, we provide health, dental, travel, life and disability benefits to individuals and organizations, and administer various government-sponsored health programs. Our shareholders are the employees, clients and communities we serve. We channel an annual social dividend to the Medavie Health Foundation as part of our commitment to helping Canadians live their best lives, both mentally and physically.

Engaging Culture

We've been recognized as one of Canada's Top 10 Most Admired Corporate Cultures, and embrace this honour every day. We are big enough to make a difference but small enough that everyone can have a voice, influence outcomes and see the impact of their work. You'll join a team of talented individuals who have passion, experience and motivation to make a difference in the lives of customers. People stay because of the relationships they form with coworkers and customers.

Total Rewards Package

We offer competitive compensation and great benefits like a comprehensive health and dental plan that is 100% paid by us, pensions with contribution matching, RRSPs, and short and long-term disability and life insurance. We strive to provide a stable work environment dedicated to long-term, healthy employment relationships so you can excel in what you do.

Healthy Work Environment

Our work environment enables employees to be respected and fulfilled both professionally and personally through healthy relationships, work-life balance and meaningful work. We are committed to our employees' health and wellbeing, but we know improving health outcomes starts with us. That's why we believe employees who are given flexibility and are able to balance their career and lives will contribute more.

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