Mandate:

Reporting to the Department Manager, the Customs Document Analyst will be responsible for managing the workflow and processing of incoming international shipping documents in a real-time and fast-paced environment. The candidate will label the documents correctly, move them to the correct receiver, and contact various trading partners for missing documentation. Lastly, he/she/they will provide customer service support with outside business partners/stakeholders.

Requirements:

• Must possess a high school diploma
• Previous customer service experience within the freight forwarding/brokerage industry is an asset
• Customs and International Freight document knowledge is an asset
• Working knowledge of MS Office and computer
• Shift flexibility; varied work schedule

What You Offer:

• Exceptional communication skills, verbal and written in English
• Ability to work efficiently in a team environment as well as independently
• Extremely detail oriented, highly organized and an outstanding ability to multi-task

What We Offer:

• Equal opportunity employer
• Competitive compensation
• Comprehensive Benefits package, including fitness reimbursement program(s)
• Education Reimbursement Program
• Balance between work and home life