Identifying Information

Job Title: Community Engagement and Resources Specialist

Job Type: Permanent Full time

Job Level: Program Coordinator

Reports to: Manager 211 Database

Job Objective

The Community Engagement and Resource Specialist is a key role focused on enhancing the visibility and reach of the 211 service in communities outside of Calgary and Edmonton. You will be instrumental in developing and strengthening relationships with community members, local organizations, and leaders to ensure comprehensive coverage and awareness of the 211 service. You will execute strategic outreach initiatives, promote program inclusion in the 211 Alberta database, and conduct follow-up calls to service users. Reporting to the Manager, 211 Database, this role requires a proactive, communicative, and community-oriented individual dedicated to fostering connections and supporting the community's needs.

Key Outcomes

• Increase in community awareness of 211 Alberta's mission, services, and programs.
• Positive relationships between community stakeholders are developed and maintained.
• Community feedback about the 211 Alberta service is documented and informs organizational strategies and activities.
• Increased representation of local programs and services in the 211 Alberta database.

Duties and Responsibilities

Community Engagement, Outreach, and Promotion

• Cultivate and promote positive relationships with key stakeholders in your community and surrounding area, including organizations and government services to promote awareness and utilization of the 211 Alberta service and the benefits of ensuring their services are listed in the 211 Alberta database.
• Identify eligible organizations for the 211 Alberta database and support the organizations in new listing submissions.
• Work closely with the Portfolio Manager - Community Engagement, 211 Alberta to develop and execute local engagement strategies and refine strategy based on feedback and evolving community needs.
• Identify and attend relevant community gatherings and facilitate informative presentations promoting the 211 Alberta service.
• Build and maintain strong relationships with community stakeholders, including non-profits, local government agencies, and community groups.
• Act as a liaison between 211 Alberta and the community, facilitating effective communication and collaboration.

211 Service User Follow-up

• Conduct follow-up calls to 211 service users in your local area to assess the successes and barriers they encountered in accessing resources provided by 211.
• If needs were not met, identify and provide information on additional options that may be available to the service users. Document and track local resources that are not available in the database to help inform outreach planning.

• Solicit feedback from services users to inform continue improvement and engagement strategies.
• Document the results of the follow-up call according to organizational procedures.

Reporting and Documentation

• Maintain accurate records of community engagement activities as well as feedback received and opportunities for improvement.
• Support the Portfolio Manager - Community Engagement, 211 Alberta in the development of regular reports on engagement activities and outcomes.
• Prepare and submit monthly expense reports for reimbursement of eligible expenses.

Other

• Build and maintain positive working relationships with multiple internal stakeholders within the 211 Alberta ecosystem to understand internal processes and provide information and suggestions on improving the 211 Alberta service delivery to your local area.
• Prepare and deliver training sessions for 211 staff focused on the unique needs, barriers, resources, and values of the communities you represent to ensure staff are well-equipped to provide tailored, empathetic, and effective support to diverse communities across the province.

Qualifications

• Diploma or Degree in Human Services, Social Sciences, Business, or related field, preferred.
• Minimum of 2 years of experience in community engagement, community development, or a related field. Equivalent combination and experience will be considered.
• Successful completion of a police information and vulnerable persons check.

Skills/Abilities:

• Intermediate proficiency with the Microsoft 365 suite of tools including, Word, Excel, PowerPoint, Teams, and SharePoint.
• Exceptional communication and interpersonal skills, with the ability to engage a diverse range of stakeholders and quickly build positive relationships.
• Ability to learn new technologies and use technology to create efficient workflows.
• Ability to work collaboratively, set-priorities, and meet deadlines in a fast-paced environment.
• Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.
• Cultural sensitivity and the ability to work effectively in diverse communities.
• Valid driver's license and access to a reliable vehicle for community visits.

Lines of Communication/Accountability

• Reports to Manager, 211 Database
• Works closely with the Portfolio Manager - Community Engagement, 211 Alberta and representatives of various working groups within 211 Alberta (e.g. database, inquiry services, etc.)
• Hours of Work
• 4pm - midnight , Thursday - Saturday
• Noon - 8pm , Thursday - Saturday
• Midnight - 8am, Saturday - Tuesday

Special Working Conditions

• General work hours are Monday to Friday, 8:30am to 4:30pm; however, some flexibility in working evenings/weekends to meet the needs of the organization may be required.
• This position is primarily remote; however, travel to meet community representatives will be required. This position will also require travel to Edmonton at least once per quarter, including at the start of the position to allow for relationship building and training. Eligible travel expenses will be covered.
• This position will require significant interaction with community stakeholders.