Licensed Customer Service Representative

Caradoc Townsend Mutual Insurance Company (CTM) is seeking career-minded individuals with a drive and passion for helping people to join our team as a Customer Service Representative.

As a Licensed Customer Service Representative, you provide administrative support to our agent team by assisting with renewals, client file reviews, applications and client requests. You are responsible for providing knowledgeable, effective, and efficient customer service to clients in person and on the phone. You will offer insurance advice and process policy changes.

This is a hybrid office-remote candidates should be within reach of our office in Waterford, Ontario.

We are a mutual…we are owned by our customers. Their needs will be your highest priority.

What you will do:

• Provides support to assigned book of client business, regarding renewals and endorsements, confirming coverage, and liaising with clients on claims
• Provide administrative support to the sales team
• Provide phone and in-person support to assist clients
• Act as an expert resource in insurance matters for CTM clients
• Advise clients on coverages and claims questions
• Act as contact person for clients when their primary agent is unavailable
• Be active within the community to support CTM's mission
• Support training and develop needs on insurance software

What you will need:

• A current and valid General License OTL (Other Than Life), or the ability to obtain one within 30 days
• CIP (Chartered Insurance Professional) completed or in progress
• Exceptional relationship building and people skills
• Solid listening, written, and oral communication skills
• A demonstrated desire to help your neighbours and improve your community
• Strong attention to detail
• Knowledge of personal lines insurance
• Knowledge in farm, commercial, insurance an asset
• Experience in Applied Epic an asset
• A commitment to showing relentless respect, kindness, and empathy in all you do

If this sounds like you, please submit your application to us for consideration.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

Caradoc Townsend Mutual Insurance Company is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, Caradoc Townsend Mutual Insurance Company will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

Caradoc Townsend Mutual Insurance Company strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Caradoc Townsend Mutual Insurance Company will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.