Agency Relations Assistant

Are you looking for a summer position where you can significantly impact the local community? Food Banks Mississauga's vision is a Mississauga where everyone is food secure. We lead our agency network to realize a food-secure Mississauga by providing and promoting access to healthy and appropriate food.

We are looking for two separate summer placements for the Agency Relations Assistant role.

Job Purpose

• Put your theoretical knowledge in social sciences, research, data collection and data analysis into action in a busy non-profit. Use the opportunity to work with and learn from experienced non-profit professionals.
• Be part of Food Banks Mississauga's Annual Client Survey and contribute to the crucial process of program improvisation and growth.

Key Performance Areas

Data collection and management for Client Survey 2024

• Collect data through telephone interviews with clients using a structured survey.
• Visit select agencies within Food Banks Mississauga's network to conduct in-person client interviews.
• Coordinate volunteers who are supporting data collection.
• Keep track of the progress and completion rates in the data collection process.

Data analysis for Client Survey 2024

• Support with data analysis to evaluate client profiles and understand trends around client satisfaction with Food Banks Mississauga's program.
• Make data-driven recommendations for program improvement and growth through reports and key highlight presentations.
• Present key findings and recommendations in Food Banks Mississauga's inter-departmental meeting.

Other tasks

• Support staff with implementing other new or ongoing projects.

Mandatory Qualifications

To be eligible, applicants must:

• Be between 15 and 30 years of age at the start of the employment.
• Be a Canadian citizen or permanent resident.
• Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial legislation and regulations.

Education and Experience

• A post-secondary student with a focus on social work, social service work, community service work, or other related educational and work experiences.
• Experience in frontline volunteering or work in the social services sector is an asset.

Skills, Competencies, and Qualities

• Passion. A passion for mission-driven work and personal values aligned with those of FBM. Concern for and interest in issues of poverty, food security, and/or social justice.
• Technical. Excellent skills in Google Apps for business (including Google Docs, Forms and Sheets) and MS Office. FBM is a cloud-based, paperless environment. Prior experience with conducting research and surveys in a charity/non-profit environment.
• Flexibility/adaptability. Flexible, versatile, and tolerant in a changing work environment while maintaining effectiveness and efficiency. Adjust quickly to changing priorities and conditions.
• Relationship Building/Customer Service. Excellent Internal and external relationship-building skills. Demonstrated ability to work effectively with suppliers, staff, volunteers, and other relevant stakeholders. Provide superior service to both internal and external customers.
• Problem-Solving skills. Assess situations to determine the importance, urgency, and risks, and make clear, timely decisions which are in the best interests of FBM.
• Communication. Speak, listen, and write English in a clear, confident, respectful, thorough, and timely manner using appropriate and effective communication tools and techniques. Superb phone manner.
• Organization. Set goals, implement action plans, document, evaluate, and learn. Committed to exceeding standards. Ability to carry out multiple tasks and meet deadlines.

Why Work For Us?

• Be proud of participating in our mission to lead an agency network to realize a food-secure Mississauga by providing and promoting access to healthy and appropriate food.
• Join a fantastic culture where people laugh a lot, pitch in during those “all-hands-on-deck” times, and enjoy celebrating together. We work hard to live our values of Respect For All, Collaborative Leadership, Bold Mindset and Integrity First.
• We value the contributions of our staff, so we have a professional workspace, up-to-date technology, and a lunchroom with all the tea and coffee you can drink!

Role Details

Relationships: This position reports to the Agency Relations Coordinator, and includes frequent interaction with food bank users, agencies, and external organizations providing community support.

Position Type: 35 hours/week, hourly

Monday, Tuesday, and Thursday from 9:00am - 5:00pmWednesday from 9:00am - 8:00pm

Position Duration: 12 weeks

Compensation: $25.05/hour

Environment: This role is based from FBM, located at 4544 Eastgate Parkway, Mississauga ON. Hybrid work available.

As part of its commitment to racial justice and reconciliation, Food Banks Mississauga encourages applications from those who identify as Black, Indigenous, People of Colour, and other under-represented communities. We welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.