Pocketed is an Equal Opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use (for example: she/her/hers, he/him/his, they/them/theirs, etc).
Pocketed is hiring an Account Manager to join our team! This is a great opportunity for a recent university graduate or experienced Account Manager looking for an opportunity with a high-growth company.
Pocketed is a rapidly growing software startup that helps businesses across North America access billions of dollars in ‘free money' through grants, tax credits, and incentives. We're a female-founded, female-led company with a bold vision: to give entrepreneurs the power to create and build businesses without financial barriers. Today, more than 12,000 businesses use Pocketed to access over $100M in grant funding and tax credits to extend their runway and achieve their growth goals.
As an Account Manager, you will play a vital role in driving revenue growth and building long-term relationships with customers. You will be responsible for managing the sales process, from lead generation to deal closure, and ensuring that customers receive exceptional service and support throughout their journey with the company. Ultimately, your goal will be to maximize customer satisfaction and retention, while also achieving your sales targets and contributing to Pocketed's overall success.
Key Responsibilities:
- Developing a deep understanding of Pocketed's products and services, as well as the needs and pain points of potential B2B customers.
- Building and maintaining relationships with key decision-makers at prospective and current B2B customers.
- Generating leads through various channels, such as email marketing, social media, and cold calling.
- Conducting product demos and presentations to potential customers.
- Negotiating pricing and contracts with customers.
- Collaborating with cross-functional teams within Pocketed, such as marketing, product development, and customer success, to ensure that customer needs are met.
- Managing and tracking sales activity using Pocketed's CRM system and other sales tools.
- Analyzing sales data to identify trends and opportunities for growth.
- Creating and delivering regular reports on sales performance and customer feedback to Pocketed leadership.
- Staying up-to-date with industry trends and competitive landscape, and using that knowledge to inform sales strategy and tactics.
Your Qualifications:
You approach the world with curiosity and desire to learn. You are proactive and resourceful. If you don't know an answer, you will find it! You're relentlessly solution-focused, dedicated to solving complex problems. You love to iterate and experiment. The pace, energy, and uncertainty of startup get you excited!
- Experience in sales, preferably in the software industry or a related field
- Excellent communication and people skills to build strong customer relationships
- Knowledge of software products and industry trends
- The ability to analyze data and make informed decisions
- Strong organizational and time management skills to manage multiple priorities
- A bachelor's degree in business, marketing, or a related field
- A self-starter attitude to work independently and pursue opportunities
- Passion for achieving sales targets and contributing to the company's success
- Passion for helping entrepreneurs and small businesses succeed
- Familiarity with grant funding and tax credits is a plus
Your Benefits:
In this role you will work closely with a tight-knit founding team to rapidly design and build new generation solutions to real-world problems. As part of our growth team, you will have the full support of our CEO, Head of Growth, growth team, and our entire technical team.
More specifically, your benefits will include:
- Competitive compensation, based on experience ($50K - $65K base salary + variable compensation).
- Vacation, sick days (5 days), and up to 5 bonus company days off (2 days at Christmas, 3 days in the summer).
- Extended health & dental benefits (fully paid for by Pocketed).
- Employee Stock Options (when we win, you win).
- Flexible work hours & schedule (we aim for core hours of 9am to 2pm PST for optimal crossover).
- Remote work arrangement (our team is distributed across Canada, but we have an office space in Vancouver if you prefer a change of scenery).
- Structured growth meetings and team meetings (we meet with intention – nobody likes to meet … to meet) and bi-weekly one-on-one meetings with our Director of Growth.
- Annual team gatherings to celebrate all the things!
Does this sound like the right opportunity for you? Apply today!
About Pocketed: Help businesses across Canada grow & thrive!
A lack of financial resources is one of the primary reasons businesses fail. With billions of dollars in ‘free money' (grants & tax credits) available every year to small businesses and start-ups, how is this still possible? The system is broken – and that's why we built Pocketed. Pocketed helps companies get the capital they need to grow with our intelligent matching platform and funding solutions. Learn more at hellopocketed.io.
We are a female-founded, female-led company with a strong team. Together, we're relentlessly in pursuit of a powerful purpose: eliminating financial barriers for businesses. We're looking for impact-focused people to build with us.
In the past 2 years, we oversubscribed our alpha launch by more than 500%, achieved a 95/100 Net Promoter Score from alpha users, launched a US pilot, won the 2022 Forum Pitch Competition and e@UBC People's Choice award, named a BC Tech TIA Startup Company of the Year, featured in the Globe and Mail, Techcouver, BetaKit, and more, and have helped more than 10,000 companies access over $100M in government funding.
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