Steve Marshall Ford is Looking to Grow Our Team! As our full-time Quick Lane Advisor at Steve Marshall Ford, you'll be on the front lines with our guest interactions.

Responsibilities:

• Communicates with clients about vehicle problems, insurance questions, and warranty issues
• Maintains positive relationships with clients to ensure repeat and return customers
• Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
• Answers customer questions about services, including when to expect vehicle repairs Displays extensive knowledge about products and services
• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
• Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
• Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
• Acts as an advocate for clients when communicating vehicle problems and needs to repair department
• Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
• Processes customer payments
• Demonstrates extensive knowledge of service department

Requirements:

• Previous experience in vehicle service department
• Knowledge of vehicle parts and services
• Computer skills
• Sales experience
• Enthusiastic attitude and self-motivated
• Ability to work independently
• Commitment to continuous learning

Wage:

• $18-$25 per hour, depending on experience

Benefits:

• Company events
• Extended health and dental benefits

Ability to commute/relocate:

• Position is in Campbell River, BC: reliably commute or plan to relocate before starting work (required)

Steve Marshall Ford in Campbell River has been serving North Vancouver Island residents for over fifty years now. We are proud to be your preferred Campbell River and Vancouver Island Ford dealer since 1966! Our experienced Sales and Service teams are eager to share their knowledge and enthusiasm with you. As a comprehensive Ford dealer, we have both new and used inventories as well as full Service and Parts Centers to keep your Ford on the road. We also offer a plethora of financing options to make Ford ownership that much more accessible.

Our customers come from all walks of life and so do we. The Steve Marshall Group hires great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values, our belief in diversity, and our enthusiasm for our customers, you will find a home with us.

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