Fuze HR Solutions Inc. - 220 Jobs
Mississauga, ON
Job Details:
- Answer calls and respond to inquiries from stores, carriers, and internal teams.
- Monitor shipments and proactively identify, resolve, and communicate delays or transportation issues.
- Maintain accurate information in transportation tracking systems.
- Provide operational updates to management and internal stakeholders.
- Identify opportunities to improve processes and resolve system-related issues.
- Review data and processes, summarize findings, and recommend solutions.
- Strong verbal and written communication skills with a professional and friendly approach.
- Excellent customer service skills.
- Ability to work in a fast-paced, changing environment.
- Strong organizational and multitasking skills.
- Good problem-solving and decision-making abilities.
- Comfortable using computers and learning new systems.
- Flexibility to work varied hours based on business needs.
- Call centre or customer service experience.
- Experience in dispatch, transportation, or retail operations.
- Familiarity with transportation tracking systems such as JDA or Insight.
- Bilingual in English and French.
- Knowledge of transportation regulations, including Hours of Work legislation, Transportation of Dangerous Goods, and the Highway Traffic Act.
- Strong knowledge of Canadian geography.
- Experience with CN and CP intermodal operations.