Senior Business Analyst - Toronto, ON (5 day on-site)

Title: Senior Business Analyst

Location: Toronto, ON (5 days on-site)

Duration: 6+ Months

Responsibilities:

• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
• Interacts with business stakeholders and subject matter experts to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
• Prepares and advises on business analysis policies, processes, best practices, and standards to promote a comprehensive and consistent business analysis practice within the organization.

General Skills:

• Leads and conducts business analysis to assess client's business problems/opportunities and documents the business requirements to determine I&IT solutions.
• Applies re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches.
• Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of the project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture, and Gating Process, and OPS Standard Systems Development Methodologies.
• Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
• Develops sound processes for requirements gathering, including but not limited to JAD sessions, interviews, mockups, etc.
• Conducts business modeling, use case modeling, conceptual and logical data modeling, process and data flow modeling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projects.
• Monitors progress, resolves problems, and reports regularly to I&IT management and stakeholders.
• Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up.

Experience:

• Experience developing strategies, preparing business cases, and cost-benefit analysis.
• Experience conducting requirements gathering, developing documentation (including presentations and briefing notes), and conducting stakeholder engagement.
• Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope.
• Awareness of emerging I&IT trends and technologies.
• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines.

Desirable Skills:

• Experience in the use of information retrieval packages.
• Knowledge and understanding of Information Management principles, concepts, policies, and practices.
• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions.
• Experience with a wide range of methods, tools, and techniques for business analysis such as business functional modeling, business event modeling, and business process mapping.
• Experience in structured, object-oriented, and agile methodologies for user requirements.
• Experience developing performance measures for business analysis evaluation and subsequent follow-up.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Experience and Skill Set Requirements:

Business Analysis and Technical Skills:

• Leads and facilitates workshops to elicit, review, document, and confirm business requirements, business process reengineering, business models, business rules, and user interface design.
• Knowledge of Agile methodologies and the ability to break down complex business requirements into manageable deliverables for development teams.
• Creates user stories, supports the creation of UX, functional, and technical designs, and ensures that business analysis tasks align with iterative development cycles.
• Develops performance measures for business analysis evaluations and conducts follow-up assessments to ensure compliance with client clusters and corporate I&IT strategies, policies, and priorities.
• Proficient in a range of business analysis and project management tools (e.g., DevOps, MS Visio, Figma, and other modeling tools) to document and track business requirements and designs.
• Familiarity with quality assurance methodologies and testing processes, including user acceptance testing (UAT), ensuring business requirements are validated against system functionality before deployment.
• Strong skills in managing change processes, including defining the change scope, conducting impact analysis, and developing training and communication strategies to ensure smooth transitions for end-users.
• Experience leading and conducting business analysis for business projects to assess clients' business problems or opportunities and document the technical business requirements to meet functional requirements.
• Experience developing context diagrams, use cases, and use case models.
• Experience creating process maps, stakeholder maps, and assessments.
• Experience creating systems diagrams.
• Experience writing business cases and conducting options analysis.
• Experience developing cost-benefit analyses and conducting feasibility studies for business I&IT initiatives.
• Hands-on experience developing effective use cases and user stories.

Communication and Interpersonal Skills:

• Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
• Ability to present ideas and suggestions clearly and effectively in a user-friendly manner, ensuring complex information is easily understood by both technical and non-technical audiences.
• Maintain a high level of customer service when interacting with internal and external clients, addressing concerns promptly and professionally.
• Skilled in conveying design concepts and development processes in a clear, understandable manner to diverse stakeholders.
• Proven capability to adapt to changing requirements and navigate dynamic business environments, maintaining focus and efficiency.
• Strong ability to analyze complex business problems logically and systematically, developing innovative and effective solutions.
• Demonstrated effectiveness in working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals.

Must Have:

• Leads and facilitates workshops to elicit, review, document, and confirm business requirements, business process reengineering, business models, business rules, and user interface design.
• Knowledge of Agile methodologies and the ability to break down complex business requirements into manageable deliverables for development teams.
• Experience on medium to large-sized projects as a business analyst or functional consultant.
• Experience with enterprise business architectural concepts to ensure that recommended technologies align with OPS standards.
• Experience developing business cases from start to finish.

Nice to Have:

• Prior OPS or public sector experience.