Fuze HR Solutions Inc. - 183 Jobs
Peterborough, ON
Posted today
Job Details:
$65,000 / year
Full-time
Entry Level
Senior Customer Service RepresentativeSalary: Up to $65,000 + Benefits + BONUSSchedule: Full-Time, PermanentLocation: Peterborough, ONOn-siteJoin a leading Canadian industrial organization!Our client is a well-established leader in the distribution of industrial products and solutions across Canada. Known for its customer-focused approach and collaborative culture, the company offers long-term stability and growth opportunities.We are looking for a natural leader who can support a customer service team while remaining actively involved in day-to-day operations.This opportunity is ideal for someone with experience as a Team Lead, Supervisor or Senior Customer Service Representative looking to take the next step in their career.Main Responsibilities
- Serve as a primary point of contact for customers by phone, email and in person.
- Support the daily operations of the Customer Service team.
- Coach, mentor and assist team members as needed.
- Approve vacation requests and help coordinate schedules.
- Promote a positive, collaborative and productive work environment.
- Assist with customer escalations and complex service-related issues.
- Process orders, quotations and customer follow-ups.
- Coordinate shipping, receiving and delivery activities.
- Build strong relationships with customers, suppliers and internal departments.
- Support continuous improvement initiatives and service excellence objectives.
- Minimum of 2 years of experience in customer service, inside sales or industrial distribution.
- Previous experience as a Supervisor, Team Lead or Senior Customer Service Representative is a great asset.
- Strong leadership and employee support skills.
- Excellent communication and problem-solving abilities.
- Comfortable using various computer systems and software.
- Postsecondary education is considered an asset.
- English required, both written and spoken.
- Salary up to $65,000 depending on experience.
- Permanent full-time position.
- Bonus potential based on KPIs and company performance.
- Annual salary review and merit increases.
- Comprehensive group benefits with flexible coverage options.
- Employer-matched RRSP program up to 3%.
- Join a well-established company with over 80 years of success and industry expertise.
- Stable organization with a strong reputation, loyal customer base and long-term growth strategy.
- Supportive leadership team and collaborative work environment.
- Career advancement opportunities within a growing organization that values internal development.
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Frequently Asked Questions
The salary is up to $65,000 per year, with a bonus potential based on KPIs and company performance, plus comprehensive benefits and eligible for annual merit increases.
This is an on-site, full-time position located in Peterborough, ON.
The role requires a minimum of 2 years of experience in customer service, inside sales or industrial distribution, with prior experience as a Supervisor, Team Lead or Senior Customer Service Representative being a great asset.
Responsibilities include serving as the primary contact for customers, supporting daily operations, coaching and mentoring the team, approving vacation requests, handling escalations, processing orders and quotations, coordinating shipping, and building relationships with customers and internal departments.
The role includes comprehensive group benefits with flexible coverage options, employer-matached RRSP up to 3%, and a bonus potential based on KPIs and company performance.
The posting highlights long-term stability and growth opportunities, with career advancement opportunities within a growing organization that values internal development.
