Adventure Course Guide Team Lead

Adventure Course Guide TeamLead

Location: Whirlpool Adventure Course

Summary

Whirlpool Adventure Course GuideLeadsprovide excellent service for guests ontheAdventureCourses.Guides are knowledgeable, friendly,passionateand able to put others at ease.They thrive in the outdoors, love being physically active, are comfortable with heights and get great satisfaction from supervising andhelping others face challenges and push their boundaries.

To excel as a GuideLead, youneed tohave an outgoing, confident personality, thinkfaston your feet,anddemonstratesound judgment.GuideLeadsneed towork well under pressure,be good at listening andidentifyingthe needs of others,providingsound advice based on best practices, and being assertivewhenrequiredto ensure that guests minimize activity risk.GuideLeadshave excellentcommunicationskillsand work well individually or as part of a team.As aTeamLead, you must be observant, assertive, decisive,confidentand positive in everything you do.Leads must keep their team motivated and happy, ensuring their needs are met and that they are empowered to work at their highestcapacity.

Responsibilities and Duties

TheAdventure CourseGuideLeadsresponsibilities include, but are not limited to:

• Ensuring guests enjoy safe, positive, and enriching experiences

• Demonstrating, teaching, andassistingguests in the use of safety equipmentand element use

• Ensuring theappropriate fit, adjustments, and use of equipment before and during activity

• Ensuring guestsand team membersrespect rules without compromise

• Monitoring elements for risk management; assessing and intervening when situations require

• Reporting allabnormalities, malfunctions, andincidentsof guests or fellow co-workerstoLeadership Team

• Maintaining a clean work environment with tasks including but not limited to cleaning, sweeping, mopping, trash removal, etc. asrequired

• Conducting ongoing equipment inspections and escalating all issues

• Providing excellent customer service and guest engagement

• Passing on any positive or negative feedback from guests to the Leadership Team

• Being aware of environmental risks due to weather (heat, snow, ice, rain, wind, lightning, etc.)

• Participating as a positive and proactive member of the WildPlay team

• Learning and implementingguest assistance/rescue techniques in advance of need

• Coordinating staff to effectivelyoperatethe parkdaily

• Overseeing the Guide team throughout their day, ensuring that all daily gear inspections, course opening inspections are complete

• Assistin coachingmembers of the Element team

• Takingappropriate actionsto manage risks (hydration, element evacuation procedures, signs of frostbite, hypothermia, hyperthermia, heat stroke, etc.)

• Carrying out other work as directed by Supervisors/Leadership Team

• Performing regular guiding shifts

• Following and adhering to Corrective Action procedures when necessary
• Physical demands include continuously holding,carryingand lifting equipment, frequent walking/standing, and frequent bending/twisting/kneeling

WildPlay Niagara Falls is committed to fostering an inclusive and equitable workplace. We welcome applications from individuals of all backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation at any stage, please contact [email protected] so that appropriate arrangements can be made.

Please note that this role involves essential physical duties, including working at heights, climbing, lifting, prolonged standing, andoperatingin an outdoor environment in varying weather conditions. Candidates must be able to safely perform these core job requirements.

Required Qualifications and Skills

• Previousexperience in aleadership role

• CurrentStandard First-Aid and CPR-C Certificationrequired

• Previousexperience in delivering excellent customer service

• Ability to consistently deliverhigh standardsof work in all weather conditions outdoors, including extreme heat, humidity, and temperature changes

• Unfailing attention to detailand excellent communication skills

• Sound judgment and strong decision-making skills

• Ability to act both independently and as a team player
• A positive attitude and openness to feedback
• Ability to lift to 300lbs with a 4:1 pulley system

Note:On-the-job training will be provided upon employment.

Preferred Qualifications and Skills

• Experience in outdoor recreation activities; high ropes and camp experience

• Experience in a risk-management position

• Experience working in a fast-paced, hospitality/tourism-basedenvironment

• Bilingualism considered an asset

Work Department

Adventure Course Guide Leads fall under the Elements department, reporting to Park Management. Element Guides look to this position for guidance, support, and leadership.

Work Schedule

This is classified as apart-timeseasonal position. Ourpeakseason typically runs fromMayto September depending on the weather and the needs of the business.Specific employee contractscan beflexible and adaptable to individual availability.

Adventure Course Guide Leadswork a flexible schedule of full-time and part-time employment.This includes working evenings, weekends, and holidays.

Apply Online:https://www.wildplay.com/careers