Zipline Guide Lead

Zipline Guide Lead

Niagara Adventure Excursions

As a Zipline Guide Lead, you support, motivate, and guide the Zipline Guide team while helping ensure safe, smooth, and well-organized daily operations. You are a knowledgeable leader in zipline procedures, set high standards for guest service, and act as an important communication link between on-site teams.

You bring a positive, approachable leadership style and are confident stepping in to support your team wherever needed.

What Youll Do:

Lead and coordinate the Zipline Guide team during daily operations

Ensure all opening checks, daily gear inspections, and safety procedures are completed

Create safe, positive, and inclusive experiences for all guests

Monitor and enforce safety rules and operational standards

Be a consistent point of support for Guides throughout their shifts

Ensure team members receive appropriate breaks

Apply Corrective Action procedures fairly and consistently

Maintain working knowledge of schedules, reservations, and Niagara Adventure Excursions policies (including pricing, refunds, and access requirements)

Perform regular guiding shifts

Assist with coaching, mentoring, and training team members

Support regular equipment inspections

Work closely with the Element Supervisor, Duty Managers, and Department Supervisors

Contribute positively to team culture and workplace morale

Additional Responsibilities (With Certification):

Rescue Team:

Perform emergency response and rescue techniques

Provide first aid and complete zipline retrievals

What You Bring:

Experience in a leadership or mentoring role

Strong communication and decision-making skills

Ability to multitask while maintaining attention to detail

A positive attitude and openness to feedback

Commitment to delivering excellent customer service

Ability to work outdoors in all weather conditions

Ability to meet the physical demands of the role.Assistance is required for lifts over 50 lbs; reasonable accommodation may be available

Standard First Aid & CPR-C certification (or willingness to obtain prior to your first shift)

Preferred Qualifications

Knowledge of or experience in outdoor recreation, either through participation or previous employment

Experience in a risk management role

Experience working in a fast-paced, hospitality-based environment

Department and Reporting Structure

The Zipline Guide Lead position falls under the Element Department. You report to the Element Supervisor and are supported by the Leadership Team.

Work Schedule

Seasonal position with flexible full-time or part-time hours based on operational needs, including evenings, weekends, and holidays.

This position is planned to begin around April 1st 2026.