Employment Type: Full-Time, Permanent
Work Hours: 35 hours per week (Tuesday & Wednesday 1:00 pm to 9:00 pm, Thursday, Friday & Saturday 10 am to 6pm)
(on-call responsibilities; may be required to work occasional shifts outside of the regularly scheduled hours)
Salary: $59,399 (L7), plus comprehensive benefits
Location: 80 Woodlawn Avenue East, Toronto, Ontario, M4T1C1
Internal Application Deadline: Monday, July 21, 2025
External Application Deadline: Wednesday, July 23, 2025
JOIN OUR TEAM
YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.
The Community Liaison Worker works within a collaborative team to provide meaningful and relevant services within a feminist framework that includes a working knowledge of the dynamics and effects of trauma and oppression. They act
as a resource to staff and clients and is responsible for providing a full range of services which includes building and strengthening community relationships, supporting Community Shelter Support Workers and Community Support Workers and developing, facilitating and evaluating shelter groups and workshops
ABOUT YWCA TORONTO – 1st STOP WOODLAWN
This program provides up to 62 shelter beds for homeless youth (16-24yrs) and adult (25 and older) women and gender diverse participants. This program operates as part of a congregate living site which includes 72 units of permanent housing.
KEY RESPONSIBILITIES

• In conjunction with the CSSW and CSW staff develops workshops that educate tenants and residents about their rights and responsibilities in relation to their tenancy/stay at Woodlawn;
• Supports the establishment of community norms and practices in addressing conflicts in the Woodlawn Community;
• Through community engagement, promotes inclusion, participation and creativity, and builds a safe community where well-being and shared values are evident by providing connection within the Woodlawn community and in the outside community;
• Liaises with outside community members to investigate and resolve any complaints and concerns that may arise in consultation with the Manager;
• Builds and nurtures partnerships with outside agencies and services with the intention to gather and expand participant and staff access to resources and programming that reduce participant isolation and diversifies connections to available services in the community;
• In partnership with shelter and housing staff and other YWCA departments, coordinates and supports community volunteer efforts at the shelter, answering inquiries about volunteer availability and donations and communicates donation needs;
• Promotes skillful problem-solving and conflict resolution by using mediation and counseling skills to maintain the co-operative, supportive and productive environment;

QUALIFICATIONS

• In-depth knowledge of an academic discipline normally acquired through completion of a clinically supervised undergraduate degree (e.g. BSW) (Cases for Equivalency will be considered);An analytical framework that identifies clients' relation to social systems and the demonstrated practical application of this framework;
• 3 to 5 years experience working in a diverse, direct service setting for participants that range from youth to seniors who have experienced impacts of poverty, homelessness/under-housing violence/trauma, mental health/substance use or concurrent disorders and other sources of marginalization or oppression;
• Completion of workshops and courses pertaining to overdose awareness, mental illness, trauma, harm reduction, crisis de-escalation and anti-oppressive practice;
• Demonstrated experience in cultivating leadership within groups and developing and evaluating dynamic and innovative programming;
• Completion of Toronto Hostel's Training Certificate (T.H.T.C.) or equivalent;
• Demonstrated knowledge and application of anti-oppression, trauma informed, harm reduction and feminist frameworks;
• Demonstrated knowledge of community resources and supports focused on mental health and group support;
• In-depth knowledge of the dynamics of gender-based violence and trauma within an anti-oppression framework;
• Working knowledge and application of the intersections of systemic oppression (anti-black racism, anti-indigenous racism);
• Experience delivering culturally sensitive services in a multicultural environment;
• Excellent communication and interpersonal skills;
• Proficiency in Microsoft Word, e-mail and the Internet;
• Life Skills Certificate and a certificate in trauma counselling would be an asset
• Knowledge of a second language and/or culture would be an asset.

What we offer:

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Multi-Sector Pension Plan: Employer's contribution of 5.75% and Employee Contribution of 3.25%
• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants this position is not secondable.
Posting Date: July 11, 2025

YWCA Toronto transforms lives. As the city's largest multi-service women's organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto's COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

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