Join Pollock Clinics a leader in innovative, patient-centered mens health care.
With over 30 years of excellence in medical procedures and a reputation for compassionate, discreet care, Pollock Clinics is committed to improving lives through leading-edge treatments, a five-star patient experience, and a values-driven team. We are growing and looking for dedicated professionals who share our passion for excellence, innovation, and making a real difference in the lives of our patients.

Position Overview:

As a Patient Care Coordinator, they ensure that every patient's journey is seamless and exceptional. From scheduling appointments to providing invaluable support and education.

Responsibilities and Duties:

• Patient Journey Support:
  • Guide patients through their experience, offering assistance, answering questions, and providing unwavering support every step of the way.
  • Ensure patients feel comfortable and informed throughout their care journey, addressing any concerns promptly and empathetically.
• Clinical Day Organization:
  • Prepare and organize the clinical day for our esteemed physicians, ensuring efficiency and effectiveness in patient care delivery.
  • Coordinate with medical staff to optimize schedules, ensuring smooth operations and minimal patient wait times.
• Scheduling Mastery:
  • Utilize our advanced computerized scheduling system to book and adjust appointments, ensuring that patient needs and program requirements are met with precision.
  • Handle rescheduling requests and follow-up appointments with accuracy, maintaining an organized and efficient schedule.
• Patient Registration and Documentation:
  • Welcome patients with warmth and professionalism, ensuring all necessary paperwork is complete and accurate.
  • Manage data entry and paperwork processing with meticulous attention to detail, ensuring patient records are up-to-date and compliant with regulatory standards.

Requirements and Qualifications:

• Experience:
  • Minimum of 2 years of recent experience in a medical practice, or a comparable combination of education and training.
• Certification:
  • Medical Office Assistant Certificate preferred, showcasing your commitment to excellence in healthcare administration.

Skills and Abilities:

• Passion for Customer Service:
  • Exhibit genuine enthusiasm for providing top-tier customer service, leaving a lasting impression on every patient interaction.
• Effective Communication:
  • Communicate with clarity and empathy, building rapport with both patients and colleagues, ensuring all interactions are professional and supportive.
• Organizational Skills:
  • Maintain impeccable organization in your work, ensuring efficiency and accuracy in all tasks, particularly in scheduling and documentation.
• Great Attitude:
  • Bring a positive attitude to the workplace every day, inspiring those around you with your infectious energy and optimism.
• Self-Starter Mentality:
  • Take initiative in your role, demonstrating the ability to work independently and drive results without constant supervision.
• Openness and Assertiveness:
  • Embrace change as an opportunity for growth, confidently voicing your ideas and contributing to a culture of continuous improvement.