Competition #2025-314-CCManager, Interprofessional Teams (2025-314-CC)Employment Type:Permanent Full-Time, Non-Bargaining Unit Work Hours:35 hours/week (M-F 9am-5pm)Work Setting:Onsite – Limited opportunities to work remotely Salary:$65,000 - $75,000Application Deadline:June 26, 2025 by 11:59 pm
Program Overview – Assisted Living Team, Community Care
The community-based Assisted Living team delivers a portfolio of services and programs (such as personal care and homemaking) to support seniors living in the community to maintain their independence and age in place either in their own home. The Manager will manage and provide operational cluster oversight services by ensuring effective delivery of quality services to the clients/caregivers and community at large.
As a member of the Assisted Living Team, the incumbent is accountable to the Senior Manager, for the management of Supervisors and support staff. The incumbent is also accountable for project management responsibilities and process management reviews related to the program team. Further responsibilities include team policy and procedure reviews, leading the team training/education and orientation plans, acting as liaison for team quality control processes (e.g. accreditation reviews), and coordinating external and internal projects, which may require team input. The Manager will also supervise placement students and volunteers as required.
What You Will Do

• Responsible for operationalizing the strategic planning, annual program planning and evaluation, to ensure the strategic unit directions and objectives are achieved.
• Collaborate with internal and external stakeholders to develop and operationalize innovative solutions to system service needs and position WoodGreen as a service provider of choice.
• Coach, train, supervise and manage staff performance, both directly and indirectly.
• Assess the skills and training needs of the staff team, identify gaps and future needs and develop strategies at a cluster level.
• Develop, implement and monitor standard operational procedures to ensure the highest service standards are achieved in the provision of service.
• Develop strategies and mechanisms for client and caregiver feedback and incorporate input into program evaluation and design.
• Ensures quality data management practices for the teams to record, report and analyze key operational indicators to determine if WoodGreen is meeting funder and organizational expectations.
• Recruit and build a team of qualified staff for programs in their sites in accordance with organizational policies and leading practices.
• Lead investigations into complaints regarding staff misconduct and recommend disciplinary action and other corrective action where appropriate in collaboration with Senior Manager.
• Ensure the teams practices are consistent with the terms of the Collective Agreement and participate in the response to grievances.
• Establish an approach on the effective utilization of volunteers and students throughout program areas and work with Volunteer Services to ensure its implementation.
• Participates in sector tables, committees, and forums representing Community Care Unit and WoodGreen Community Services to address system level service delivery matters, as directed by the Director
• Ensure that all funder targets and deliverables are achieved and contributes to funder reports.

What You Bring to the Team

• Bachelor of Nursing, or related health sciences diploma required.
• Master or Health or Business Administration or related (an asset)
• 1-5 years of leadership experience and acute clinical-related experience managing PSWs including significant direct experience working with older adults and frail and vulnerable seniors.
• Strong understanding of Alternative Level of Care (ALC), including supporting smooth and timely transitions from hospital settings to community-based settings.
• Experience working in collaboration with partner agencies and OH@Home to support client referrals and care plans

What Will Set You Apart

• Ability to provide guidance on the operational needs of a cluster to the Project Management (PMO) Team and other partners when planning for future ALC sites
• Strong understanding of necessary modifications to structures, spaces, equipment and furnishings to align with age friendly spaces
• Experience in sourcing and purchasing items specific to care planning/management in collaboration with a professional designate (OT) an asset.
• Ability to track key metrics to identify trends, complete necessary reporting, and address emerging needs
• Ability to adapt guiding documents (programs/policies/care pathways) to align with the needs of complex older adults within ALC units
• Knowledge of the Home & Community Act, Employment Standards Act, Occupational Health & Safety Act, and other relevant legislation.
• Proven ability to manage and lead teams.
• Solid understanding and knowledge of seniors' issues related to personal care in the community.
• Excellent program design, implementation and evaluation skills.
• Solid financial management skills with the ability to forecast costs, monitor expenditures and adjust operations in response to changing circumstances
• Outcome driven individual with the ability to work independently with minimal supervision.
• Strong ability to multi-task, with the capacity to prioritize and balance competing demands
• Outstanding communication skills with the ability to convey complex issues and influence others.
• Strong interpersonal skills with the ability to manage tense or emotional charged situations with tact and diplomacy and mediate conflict between others.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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