Job Description Head, Partnerships

Location: Toronto, Ontario, Canada (in office 2 days/week, travel from time to time to US)

Who We Are:

Enhanced Medical Nutrition ("EMN) is a transformational, food-as-medicine start-up that commercializes evidence-based medical nutrition products to improve patient outcomes and experience in surgery. Surgical patients are unprepared for the stress of their surgery, which can significantly increase the risk of delayed recovery, complications and even mortality. EMN has developed ENROUTE, a surgeon recommended nutrition program to help patients prepare better and recover faster. EMN is a venture-backed, food-as-medicine company led by a team of experienced entrepreneurs, medical professionals, and brand builders.

EMN is committed to promoting and supporting diversity, equity, and inclusion (DEI) within the workplace. Workplace diversity, equity, and inclusivity result in a more robust team culture, improve organizational effectiveness, and enable the company to better serve customers and the community.

The Role:

EMN is seeking a process-driven Head, Partnerships to manage key relationships with our surgeon customer base (otherwise known as channel partners) and strategic partners and develop new sales & marketing partnerships. Reporting to the CCO, you will be responsible for maximizing the value of our current partnerships, identifying and launching new growth opportunities, and driving partner performance through data, insights, and operational excellence. You will play a critical role in shaping the future of how we engage, grow, and support our partner ecosystem by growing a high-performance team, owning the channel success plan and developing relationships with new products or industry partners.

About You:

You are a process and performance-driven individual who thrives in fast-paced, growth-oriented environments. You have a proven track record of successfully growing and managing customer relationships as well as developing new ones. You know how to hire, empower and develop and high-performance team. You are an active listener who can identify customer pain points and communicate potential solutions clearly that meet their needs. You proactively develop relationships and identify growth opportunities with your customers versus wait for them to call you with issues. You can manage multiple projects at once and delegate tasks and projects with clear deliverables and expectations

Key Responsibilities:

• Partnership Management & Retention

• Drive growth within our channel partners through vertical and horizontal expansion

• Develop a team to execute against your channel success plan

• Retain high percentage of channel partners year over year

• Own key partnerships with select surgeon accounts and strategic partners

• Business Development & Product Expansion

• • Identify and lead initiatives to source and integrate existing products that enhance our value proposition to partners into our channel success plan

• • Collaborate with Product, Sales, and Marketing to bring new offerings to market that align with partner needs.

• Team Leadership & Development

• • Build, lead, and mentor a high-performing team of Account Managers focused on channel partner success.

• • Establish clear goals, KPIs, and development plans for team members to drive accountability and professional growth.

• Process, Tools & Playbooks
  • Create a scalable CRM datastructure, and conduct case studies with channel partners to uncover actionable insights that drive mutual growth.
  • Create and implement standardized processes and playbooks to replicate success of high performance channel partners across larger customer base.
  • Partner with Marketing to develop collateral and communication strategies for new performance initiatives and product rollouts.
    

• Sales Enablement & Upsell Strategy

• • Design and execute strategies to upsell new products and services within the existing channel partner base.

• • Work with Sales leadership to refine the partner initiation process to set partnerships up for earlier success and high performance

Your Skills and Experience:

• Proven track record of managing and growing strategic partnerships and building high-performing teams in the medical device or pharmaceutical industry.

• Strong analytical and strategic thinking skills; comfortable using data to guide decisions.

• Exceptional communication, stakeholder management, and executive presence.

• Experience developing scalable processes, sales enablement materials, and performance measurement tools.

• Previous experience working in a start-up is highly beneficial

Your Qualifications:

• 5+ years of experience in partnerships, business development, or client success, with 2+ years in a leadership role

• A degree in Business, Marketing, Communications or Engineering

• Basic Microsoft Office Skills (Excel, PPT, Word)

• Experience working with a CRM

Our Benefits:

At EMN, we believe employee success translates into the company's overall success. We offer a competitive benefits package, a creative and friendly culture, endless challenges, tailored career development opportunities, and a supportive management structure. If you are looking for a fun and rewarding career, we look forward to hearing how you can help support EMNs scale.

• Competitive salary and compensation plan.

• Competitive healthcare insurance, including medical, dental, paramedical, and vision.

• Expedited career development.

• Hybrid work environment.

• Continuous learning opportunities.

How to apply:

• For more information, please refer to our company website at https://emnhealth.com/.
  

• Please apply through the careers page at https://www.emn.health/about/careers