DescriptionPosition: Parking Coordinator
Location: Lethbridge, AB
Pay Rate: $18-$22/hour
Schedule: Monday to Friday – 9:00 am to 3:00 pm
(part-time, 30 hours per week)
We are seeking motivated and detail-oriented Parking Coordinator to lead the day-to-day parking operations of a high-profile retail and office property located in Lethbridge. This role requires strong customer service skills, enforcement diligence, operational awareness, and a proactive attitude. The ideal candidate will serve as an onsite representative of Impark, ensuring compliance, cleanliness, and operational efficiency at all times. If you are a professional with a passion for ensuring the best customer experience and have strong communication skills, we encourage you to apply.
Key Responsibilities

1. Customer Service: Provide exceptional and courteous service to all customers, acting as the primary onsite point of contact and representing Impark in a professional manner.
2. Client Engagement: Liaise with the property management team and tenant representatives to address and resolve any site-specific concerns, promoting strong long-term relationships.
3. Enforcement Compliance: Conduct regular on-foot patrols and issue violations as needed to ensure compliance with parking rules and regulations.
4. Parking Meter Maintenance: Conduct basic troubleshooting and maintenance on parking meters and kiosks to ensure full functionality; escalate technical issues to operations when needed.
5. Signage Upkeep: Perform routine checks on all onsite signage and ensure it remains clear, accurate, and professionally maintained.
6. Site Standards & Safety: Perform frequent inspections of the parking facility to identify safety issues, maintenance needs, or areas requiring attention; escalate findings to the Account Manager.
7. Exterior Litter Pickup: Maintain the cleanliness of the property through regular exterior litter pickup and tidying of high-traffic areas.
8. Reporting: Submit accurate and timely weekly operational and enforcement reports to the Account Manager and client stakeholders as requested.
9. Tenant Account Management: Oversee tenant permit distribution, ensure accurate records, reconcile monthly parking accounts, and support access card management.
10. Administrative Support: Assist with inventory control, uniform upkeep, supply ordering, and general correspondence as needed.
11. Client & Customer Retention: Proactively build positive relationships with clients and parkers to enhance satisfaction and promote continued engagement.
12. Incident Management: Respond to and report safety or operational incidents. Support Impark and client teams in tracking and resolving claims.
13. Strategy Support: Offer operational feedback to the Account Manager regarding rates, signage visibility, or promotional initiatives.
14. Additional Duties: Perform other duties as required and assigned by the Account Manager to support the smooth operation of the facility.

Skills, Knowledge and Expertise

• Excellent written and oral communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• At least 18 years of age
• Previous supervisory experience
• Previous experience in parking industry, preferred
• Client relationship management skills.
• Strategic thinking abilities.
• Problem-solving and team-building skills.

Time Commitment

• Must be available to work Monday to Friday – 9:00 AM to 3:00 PM.
• Additional hours may be required based on property needs.