DescriptionThe Lot Ambassador position reports to the Parking Supervisor and the Operations Manager. The Ambassador will perform a variety of tasks to assist in overseeing all customer service-related situations, administrative duties, and operational functions for a high-profile parking facility. To ensure a smooth operation of the parking facility, the Ambassador will be required to facilitate transient parking, ensure all operational policies and procedures are adhered to, build and maintain positive client and customer relationships, call for service for parking equipment, processing payments, directing traffic, and meeting cleanliness and safety standards at all times with the goal in mind to exceed customer/client expectations.
Physical Demands:

• Ability to stand and walk for long periods of time up to 8 hours
• Ability to lift up to 25 pounds.
• Use of a POS and traffic wand. Requires tactile range of motion
• Able to stand, walk, sit, bend, crouch, reaching, and climb stairs.

Work Environment:

• Outside for flaggers to guide customers into the lot and into stalls. Cashier will be inside the cashier booth to process transactions.
• Employee will at times be subject to weather conditions including heat and cold.

Dates of shifts will be from July 16, 2025 to August 4, 2025. This includes training.
Shift times are:
Cashier: 10:30am - 4:30pm, 4:00pm - 10:30pm
Flaggers: 10:30am - 4:30pm, 2:00pm - 8:30pm, and 4:00pm - 10:30pm
Preference will be given to those applicants with open availability and cash handling experience.
Key Responsibilities

• Greeting and departing guests in a friendly and courteous manner. The high-level of service expected would be comparable to a hotel concierge.
• Act as traffic controller to direct incoming guests to available parking spaces
• Frequently perform daily patrols via facility walkthroughs checking on lot capacity, ensuring parking equipment is operational, and assisting customers.
• Respond and assist with customer requests and/or issues in a timely fashion, take initiative, and follow up on requests and issues to maximize customer satisfaction.
• Take payments using a wireless Point of Sale (POS) terminal when necessary or cash. Complete end of shift paperwork.
• Ensuring the lot has proper levels of supplies required for the shift
• Updating the vehicle count and communicating to team and supervisors.
• Report any suspicious activity to the supervisor. Report customers who violate parking lot procedures to the Parking Supervisor and the Operations Manager.
• Maintain a safe working environment.
• Control traffic at entrances and exits as needed; aid guests who have forgotten where they parked.
• Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Operations Manager and Parking Supervisor as necessary.
• Immediately report any accidents, incidents or safety concerns to the Operations Manager and Parking Supervisor
• Communicate professionally and clearly at all times with guests, clients, and teammates.
• Other duties as assigned by the Parking Supervisor and/or operations Manager.

Skills, Knowledge and Expertise

• At least 18 years of age.
• Previous high-level customer service experience.
• Comfortable with devices running both Android and Apple Operating Systems.
• Cashier experience preferred.
• Excellent customer service.
• Problem solving and analytical skills.
• High level of attention to detail.
• Enjoys working in a group environment.
• Excellent verbal and written communication skills communicate with guests, clients, teammates. Email etiquette is essential for communicating with management, teammates and the client.
• Understanding of hazards and ability to follow safe working practices, policies, and procedures.
• Valid driver's license is an asset.

Benefits(Full-Time Employee Only)
Medical/Vision
Dental
Life Insurance
AD&D
STD
LTD - offered based on employee groupRRSP - offered based on employee groupEAP - offered based on employee groupVacation