The Calgary TELUS Convention Centre is looking to hire the position of Senior Manager, Sales in the Sales Department.

Reporting to the Associate Director, Sales, the Senior Manager, Sales plays a dual role as a key contributor to the Centre's sales performance and a supporting leader within the Sales team. This position is responsible for driving business development and revenue growth within an assigned market segment, while also providing mentorship and support to Sales Managers. The Senior Manager supports the Associate Director in the implementation of departmental strategies, upholding high standards of client service, and ensuring effective coordination across internal teams and external clients.

• Lead business development efforts within an assigned market segment, driving high-impact events to Calgary TELUS Convention Centre (CTCC) and positioning the Centre as Calgary's premier venue for conventions, tradeshows, meetings, and corporate events.
• Cultivate and maintain strong relationships with prospective clients, event organizers, industry partners, and internal stakeholders to grow CTCC's visibility and market share.
• Prepare compelling proposals, presentations, contracts, and invoices while managing the full sales cycle — from lead follow-up to contract finalization and timely payment.
• Represent CTCC at trade shows, conventions, and industry events; host client site visits and familiarization tours to showcase CTCC's offerings and promote Calgary as an event destination.
• Support the Associate Director, Sales in executing strategic initiatives, business plans, and special projects that align with departmental and organizational goals.
• Provide mentorship and day-to-day support to Sales Managers, guiding complex proposals, pricing strategies, negotiations, and onboarding.
• Contribute to a collaborative, inclusive, and high-performing team culture rooted in shared success, open communication, and mutual accountability.
• Streamline internal processes and contribute to the development of best practices that improve efficiency, reporting accuracy, and service excellence.
• Assist with sales forecasting, performance tracking, and reporting to identify trends and optimize decision-making.
• Support departmental planning, including resource allocation, workload balance, vacation scheduling, and recruitment.
• Maintain accurate records of client interactions, sales activities, and booking details in the CRM/event management system to ensure seamless handoff to Event Management.
• Analyze post-event feedback and performance to identify opportunities for continuous improvement and foster long-term client relationships.
• Collaborate cross-departmentally to ensure a smooth transition from sales to event delivery, ensuring a consistently high standard of service.
• Stay current on industry trends, competitor activity, and local economic conditions to inform sales strategies and strengthen CTCC's market position.
• Assist other market segments as needed, adapting sales approaches to maximize opportunities across multiple business sectors.
• Travel as required for client meetings, business development, and industry events to promote CTCC and Calgary as a top-tier destination.
• Perform other duties as assigned.

• Strategic thinker with strong leadership and people management skills, leading by example to inspire and develop high-performing teams.
• Excellent customer service, negotiation, communication, organizational, problem-solving, and people skills.
• Demonstrated ability to adapt quickly to changes in priorities, remain productive under pressure, and effectively meet deadlines.
• Well-developed written and verbal presentation skills.
• Enduring and establishing relationships within the various markets including corporate, association, and not-for-profit markets.
• Possess strong sales intelligence. Ability to manage the sales effort to develop, nurture, and maintain strong ongoing relationships.
• Possess a high energy, positive attitude, and self-motivated team player.
• Event planning and logistics experience including audiovisual, décor, tradeshow, and catering services would be a definite asset.
• Strong Microsoft Office skills and proficiency in the Microsoft suite of products.
• Previous experience using a CRM/event booking system and event floorplan software, with experience using Ungerboeck (Momentus) a bonus.
• Exceptional attention to detail to ensure accuracy and quality in all aspects of work.

Analytical Thinking – Able to break down raw information and undefined problems into specific, workable components that in turn clearly identify the issues at hand. Makes logical conclusions, anticipates obstacles, and considers different approaches to the decision-making process.

Building Relationships – Builds both formal and informal professional relationships. Maintains and fosters relationships within, across, and external to organizational boundaries. Obtains and shares information, ideas, and problems. Solicits advice, support, championship, sponsorship, and commitment that result in smooth transitions of change and the development of mutually acceptable solutions.

Collaboration – Collaborates with other members of formal and informal groups in the pursuit of common missions, vision, values, and mutual goals. Places team needs and priorities above individual needs. Involves others in making decisions that affect them. Draws on the strengths of colleagues and gives credit to others' contributions and achievements.

Thoroughness – Demonstrates attention to detail and accuracy. Defines and organizes tasks, responsibilities, and priorities. Takes responsibility for timely completion.

Initiative – Voluntarily takes the first steps to identify and address existing and potential obstacles, issues, and opportunities.

Problem Solving – Anticipates, identifies, and defines problems. Seeks root causes. Develops and implements practical and timely solutions.

Leading Others – Coaches, mentors, and motivates others to meet the organization's vision, commitments, and goals. Provides an inclusive and positive team environment that fosters positive and constructive feedback, recognition, leadership, and personal and professional development.

Communications for Results – Clearly and effectively transmit technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listens attentively and for comprehension. Reinforces words through empathetic body language and tone.

• Preferably a post-secondary education in a related field, such as Business Administration, Marketing, Sales, Hospitality, or Event Management.
• Relevant industry certifications or specialized training in sales, event planning, or business development are considered assets.

• Legally eligible to work in Canada.
• 10 years of industry-related experience in a similar position.

The Calgary TELUS Convention Centre:

• Is Calgary's meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
• Connects Calgary with the global community, leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgary's message of hospitality, prosperity, and enlightened growth to countless visitors.
• Is honoured to promote Calgary to the world and host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgary's reputation as the destination of choice.
• Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.

As a registered Living Wage Employer in the Province of Alberta, we are committed to paying our employees a living wage, allowing them to meet basic living needs and participate in their communities.

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, a flexible spending account, an employee assistance program, a pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

Individuals interested in applying for this position can apply online with their resume and cover letter at https://calgary-convention.com/careers/. This posting will close by 12:00, June 6, 2025. We thank all applicants for their interest.