The Calgary TELUS Convention Centre is looking to hire a full-time Sales Manager, International in our Sales Department.

Reporting to the Senior Manager, Sales, the Sales Manager, International is responsible for identifying and securing international business event opportunities for the Calgary TELUS Convention Centre (CTCC). This role plays a key part in driving the growth of CTCC's market share by cultivating strategic partnerships and pursuing global business opportunities. The ideal candidate is a proactive, results-driven professional who thrives in a dynamic environment and enjoys building strong relationships with local champions, industry leaders, and Tourism Calgary to enhance CTCC's visibility and secure international events for long-term success. Duties and Responsibilities

• Lead business development efforts primarily within the international business events market, driving global events to Calgary TELUS Convention Centre (CTCC), and positioning the Centre as the premier venue for conventions, tradeshows, meetings, and corporate events in Calgary.
• Build and cultivate strong relationships with prospective clients, local champions, industry leaders, and key interest holders to expand CTCC's client base, ensuring the Centre is the preferred venue for international corporate and association events.
• Work closely with Tourism Calgary, local champions, and industry influencers to align sales strategies, amplify Calgary's presence as a top-tier event destination, and secure international events for CTCC. Foster long-term partnerships with these interest holders to increase the city's visibility and attract high-profile business events.
• Collaborate with the business development team based in the UK, sharing insights, strategies, and market intelligence to help identify and secure international business for CTCC. Work together to target key markets and expand global reach.
• Qualify leads and proactively prospect new business by conducting sales meetings in-person, via email, virtual (Teams or Zoom), and phone, ensuring a consistent pipeline of global events for CTCC and further strengthening its role in Calgary's growing event scene.
• Prepare comprehensive proposals, sales presentations, contracts, and invoices, ensuring thorough follow-up on leads, securing event bookings, and ensuring timely payment and contract finalization.

• Negotiate contracts with clients to secure the most beneficial opportunities for CTCC, ensuring that each event maximizes economic impact and aligns with both market conditions and the city's broader tourism and business objectives.

• Represent CTCC at trade shows, conventions, and industry events, hosting client site visits and familiarization tours, demonstrating the Centre's unique offerings and positioning Calgary as the ideal destination.
• Collaborate with key interest holders to develop bid books, presentations, and proposals for international bids, ensuring CTCC stands out as the prime location for major international events.
• Promote Calgary and CTCC through marketing, networking, and research, working with influential contacts to secure major international business events.
• Manage and enhance relationships with local, national, and international organizations, including academic and business communities, to attract international congresses and events to CTCC.
• Maintain accurate client and sales activity data in event management software, ensuring smooth transitions to the Event Management team for event execution.
• Analyze post-event feedback for continuous improvement, ensuring that CTCC maintains high standards of service and builds long-term relationships with clients.
• Stay informed on industry trends, economic conditions, and business protocols for operational sustainability and success.
• Assist in other markets as required, adapting sales strategies to meet specific business goals and expand CTCC's market share across various sectors.
• Travel as required to meet with clients, attend industry events, and promote CTCC and Calgary as a premier destination for international events.
• Other duties as assigned.

Core Competencies

Negotiation - The ability to use proper influencing skills to obtain positive outcomes. Demonstrates skill in facilitating discussions that lead to agreements beneficial for both parties. Navigates challenges in contract terms and partnerships, ensuring positive and mutually beneficial results.

Prospecting - Understanding one's own company and its offerings, the client's business challenges, and the characteristics of the market in which it operates ensures that sales professionals work efficiently and participate in client conversions productively. This requires skills related to gathering and synthesizing client market intelligence, aligning one's own company's strengths and weaknesses towards solution creation, as well as developing and implementing an action plan.

Building Relationships - Builds both formal and informal professional relationships. Maintains and fosters relationships within, across, and external to organizational boundaries. Obtains and shares information, ideas, and problems. Solicits advice, support, championship, sponsorship, and commitment that result in smooth transitions of change and the development of mutually acceptable solutions.

Collaboration - Collaborates with other members of formal and informal groups in the pursuit of common missions, vision, values, and mutual goals. Places team needs and priorities above individual needs. Involve others in making decisions that affect them. Draws on the strengths of colleagues and gives credit to others' contributions and achievements.

Thoroughness - Demonstrates attention to detail and accuracy. Defines and organizes tasks, responsibilities, and priorities. Takes responsibility for timely completion.

Initiative - Voluntarily takes the first steps to identify and address existing and potential obstacles, issues, and opportunities. Actively seeks solutions and improvements, driving progress and overcoming challenges.

Communications for Results - Clearly and effectively transmit technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listens attentively and for comprehension. Reinforces words through empathetic body language and tone.

Job-Related Skills

• Exceptional customer service, negotiation, communication, and organizational skills, with a proven ability to solve problems and effectively engage with clients and interest holders.
• Ability to adapt quickly to changing priorities, remain productive under pressure, and consistently meet deadlines.
• Outstanding written and verbal communication and presentation skills, capable of articulating ideas clearly and persuasively.
• Strong ability to build and maintain relationships within the corporate, association, and not-for-profit sectors, establishing trust and credibility with clients and partners.
• Sales-driven mindset, with a strong understanding of relationship selling techniques, including the ability to develop, nurture, and maintain ongoing relationships.
• Self-motivated, positive attitude, and team player with a high level of energy and focus on achieving results.
• Event planning and logistics experience, including understanding audiovisual, décor, tradeshow, and catering services—experience in these areas is a definite asset.
• Proficient in Microsoft Office products and technologically savvy, with a keen ability to quickly learn new systems and tools.
• Experience using CRM systems and event booking software; familiarity with Ungerboeck (Momentus) is a plus.
• Meticulous attention to detail, ensuring accuracy and high quality in all tasks and deliverables.

Education

• Preferably a post-secondary education in a related field, such as Business Administration, Marketing, Hospitality, or Event Management.
• Relevant industry certifications or specialized training in sales, event planning, or business development is an asset.

Experience & Requirements

• 8+ years of industry-related experience in a similar position, preferably within the convention, meetings, and events sector.
• Proven track record of relationship-based sales, including prospecting, proposal development, contract negotiation, and account management.
• Experience with the hospitality sales cycle is considered an asset, with a strong understanding of business development, relationship management, and contract negotiations.
• Experience collaborating on sales strategies, developing presentations, and presenting (virtually and in-person) to support organizational goals and efforts.
• Willingness to work overtime and weekends as required to meet business needs and sales targets.
• Ability to travel internationally as needed, with a valid passport and flexibility to attend key industry events, client meetings, and trade shows.
• In-person/onsite work is required, with the expectation of regular travel for client engagement and business development activities.
• Legally eligible to work in Canada.

Core Company Success Traits

The Calgary TELUS Convention Centre:

• Is Calgary's meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
• Connects Calgary with the global community; leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgary's message of hospitality, prosperity, and enlightened growth to countless visitors.
• Is honored to promote Calgary to the world and to host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgary's reputation as the destination of choice.
• Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.

As a registered Living Wage Employer in the Province of Alberta, we are committed to paying our employees a living wage, allowing them to meet basic living needs and participate in their communities.

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, a flexible spending account, an employee assistance program, a pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

Individuals interested in applying for this position can apply online with their resume and cover letter at https://calgary-convention.com/careers/. This posting will close by 12:00 PM, Friday, June 6, 2025. We thank all applicants for their interest.