Description

Community Support Services Associate FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. Why choose UsWe offer a hybrid working environment with flexible hours and the option for a modified 4.5 day work week. We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our associates.The Community Support Services Associate plays an integral role in supporting the community support services team. The Community Support Services Associate will be focused on delivering the highest level of service through strong interpersonal skills and living the FirstService Residential values. The Community Support Services Associate will be responsible for the preparation and distribution of notices (Budget/AGM/Special Meeting/Turnover/Special Assessment), and any other notice as required, in addition to any other correspondence required by the community support services team. The Community Support Services Associate will have impeccable verbal and written communication skills, a strong ability to multi-task and a friendly demeanor. Duties & Responsibilities

• Responsible for the creation, editing, formatting and distribution of all CSS tickets within the ticketing platforms including but not limited to:
  1. Periodic Information Certificates
  2. Information Certificate Updates
  3. Chargebacks
  4. Violations
  5. Correspondence
  6. General meeting documentation
• Ensures records are current, complete and accessible by updating, filing and maintaining a variety of databases, internal directories and drives. Including but not limited to Smartsheet trackers, Sharepoint drives and Connect.
• Maintain billing submission procedures for chargeback invoices.
• Liaise with Call Centre resolving issues for Property Managers.
• Preparation of all record requests through operations, adhering to the Condominium Act's timelines.
• Handle process' such as mail merging, redacting, editing of PDFs.
• Assist other administrative and operational teams, such as reception as required

Education & Experience

• Ontario Secondary School Diploma (or equivalent)
• 3+ years of administration and customer service experience required.
• Strong administration, communication and interpersonal skills required.
• All internal candidates must have demonstrated the ability to be flexible, proactive and reliable in their current role

Knowledge, Skills & Proficiencies

• Works well independently and as a team player, with a passion for customer satisfaction.
• Excellent written and verbal comprehension and communication skills.
• Comprehensive knowledge of MS Word, including document formatting
• Familiarity with internal drive/folder structure
• Detail oriented, including sufficient knowledge of spelling and grammar to accurately proofread documents
• Self-starter with the ability to prioritize and multi-task to meet deadlines.
• Must be self-directed and able to complete projects with limited supervision.
• Ability to multitask and meet changing deadlines.
• Highly organized and detail oriented

Disclaimer Statement The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada's great business success stories.