Project Manager / Business Analyst

Job Type: PermanentLocation: Toronto – ONSITE for first 3 months, after which a HYBRID arrangement will be accommodated - three days on-site and two days remote
Reports to: Technical Development Director

Job Purpose:

The Project Manager / Business Analyst (PM/BA) will play a key role in identifying business needs, translating them into functional requirements, and managing the execution of projects from initiation through delivery. This hybrid role demands strong analytical skills, stakeholder engagement, and project leadership, and will contribute to a team currently leading a major software development initiative. You'll be working closely with cross-functional teams including IT, Sales, Marketing, Product, and Finance to deliver technology and business solutions that align with Goway Travel's strategic goals.

For the first three months this is an on-site role in our Toronto office, and applicants must be available to work in the office full-time. After three months a hybrid option will be considered - three days on-site and two days remote.

What will be your key responsibilities?

Project Management

• • Lead the end-to-end project lifecycle for technology and business initiatives, ensuring projects are delivered on time, within scope, and on budget.
  • Develop and maintain project plans, schedules, and status reports.
  • Coordinate internal resources and third-party vendors for flawless execution.
  • Manage project risks, issues, and changes, proactively resolving challenges as they arise.
  • Facilitate project meetings, workshops, and presentations with stakeholders and team members.

Business Analysis

• • Gather, document, and analyze business requirements through interviews, workshops, and process mapping.
  • Translate business needs into clear functional specifications for technical teams.
  • Evaluate current business processes and systems, identifying opportunities for improvement and automation.
  • Assist in testing, training, and change management activities during project implementation.
  • Ensure solutions meet business goals and user needs.

What are we looking for?

Required Skills and Qualifications:

• • 3+ years of experience in a hybrid Project Manager / Business Analyst role.
  • Strong understading of both waterfall and agile project methodologies.
  • Proven experience in gathering and documenting business requirements.
  • Excellent communication, facilitation, and interpersonal skills.
  • Ability to manage multiple projects and priorities in a dynamic environment.
  • Proficient in project management tools (e.g., Jira, MS Project) and business analysis tools (e.g., Visio).
  • Strong analytical and problem-solving skills.

Preferred Qualifications

• • PMP, CAPM, or PRINCE2 certification.
  • CBAP or other business analysis certification.
  • Experience with CRM, ERP, or travel reservation systems.
  • Familiarity with API integrations and digital platforms.

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.
  

How to Apply:

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com.