Looking for a high-paying job in Cranbrook with a top employer? Join Cranbrook Toyota, part of Trotman Auto Group, recognized as one of the best places to work in Cranbrook!

Why Work With Us?

At Cranbrook Toyota, we're not just selling and servicing cars – we're delivering exceptional customer experiences. As a Service Appointment Coordinator, you'll be part of a dynamic team. Your skills and expertise keep customers satisfied and vehicles on the road!

What We Offer:

✅ A rewarding career with a top automotive group in BC
✅ Competitive salary & benefits
✅ A supportive and innovative workplace culture

✅ Career Growth and Development

Who We're Looking For:

✔ Strong background in customer service, with the ability to handle customer inquiries, resolve issues, and ensure a positive customer experience.
✔ 2+ years experience in a fast-paced scheduling, reservations or logistics coordination in a managerial position

✔ Motivated to grow in a fast-paced environment

✔ BC Class 5 driver's license with a clean abstract.

✔ Confidence on the phone, positive attitude and desire to exceed customer expectations

Schedule: Full-Time; Mon-Fri

Compensation: $60,000-$72,000/yr

What your day will look like:

Customer Service Excellence: Lead by example in delivering outstanding service with a positive attitude and professionalism. Support and mentor your team to ensure they provide the same level of excellence.

Appointment Scheduling: Oversee the use of Dealer Management Systems(PBS, Reynolds) to efficiently schedule future service appointments via outbound calls, texts, and emails. Ensure your team follows best practices in booking appointments.

Communication: Manage and supervise the handling of customer requests through phone, email, and text. Ensure accurate information collection and effective communication by your team.

Follow-Up: Ensure prompt addressing of service inquiries, conduct after-service follow-ups, share feedback with relevant parties, and document notes. Train your team to maintain high standards in follow-up procedures.

Team Management: Provide leadership and support to your team and the service department in all aspects of business development. Foster a collaborative and productive work environment.